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Technical Support Engineer
2 months ago
Position Overview
Job Title Production Support Engineer
Corporate Title Assistant Vice President
Location New York, NY
Overview
The Rates & Credit application support team provides assistance to front office personnel on the Rates & Credit trading floors regarding their trading and risk management applications. You will be responsible for supporting traders by offering application expertise and troubleshooting technical issues, while also collaborating with application development teams to gain insights into the applications, planned releases, and to obtain their support during incidents. Your role will involve proactive monitoring of applications and maintaining monitoring tools, with opportunities to contribute to the automation of support tasks through scripting and proprietary tools. You will communicate incidents to the trading desk, ensure proper ticketing of failures, and follow up post-incident to prevent recurrence. You will also ensure that changes to the production environment adhere to the required standards.
What We Offer You
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office/work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups that support an inclusive workplace and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift, and volunteer programs
- Provide trading desk with application Subject Matter Expert (SME) knowledge and resolution to their application queries and failures
- Drive incident resolution for issues with Rates & Credit applications
- Deliver clear communications to business and senior technologists regarding incidents and follow-ups
- Own enhancements to Rates application monitoring and automation, reducing manual effort on supported platforms
- Collaborate with application developers to enhance application stability
- Further education in a technical or relevant business subject
- Experience supporting front office business users in the financial services sector
- Knowledge of fixed income products (bonds, swaps) and related market events
- Strong written and verbal communication skills
- Good knowledge of Linux and Structured Query Language (SQL)
- Excellent communication skills, both written and spoken
- Technically adept with the ability to troubleshoot issues using a combination of in-house and standard tools
- Self-starter and self-motivated
It is the Bank's expectation that employees hired into this role will work in the New York office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
Deutsche Bank Values & Diversity
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike a balance between work and home.
