Technical Support Specialist

5 days ago


New York, New York, United States Action Tech Full time

About the Role:

Action Tech is seeking a highly skilled Client Support Engineer to join our team. As a Client Support Engineer, you will be responsible for the daily management and troubleshooting of client technical support requests for our large and dynamic application that supports structured investments, annuities, and alternative investments.

Key Responsibilities:

  • Respond in a timely manner to client inbound support requests and maintain updates during troubleshooting.
  • Engage in the initial triage of support requests and either resolve or escalate to the appropriate secondary support team.
  • Maintain accurate recording of troubleshooting steps and document knowledgebase articles in the CRM.
  • Communicate with client sales teams on new technical issues and explain resolutions.
  • Utilize a variety of technical tools for troubleshooting for API, database, and data retrieval.
  • Help the support team streamline process or develop new methods for issue tracking.
  • Take initiative on assigned support requests and collaborate with engineers from multiple teams to problem solve.

Requirements:

  • Bachelor's degree in computer science, information technology, or related field
  • 3+ years of experience in technical support
  • Strong technical background, with experience in troubleshooting and resolving technical issues
  • Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders
  • Strong problem-solving skills, with the ability to think creatively and strategically
  • Able to work in a fast-paced, dynamic environment
  • Experience working with APIs and databases, with a strong understanding of how to utilize them to resolve technical issues
  • Familiar with various programming languages and frameworks, such as Java, Python, and.NET
  • Able to troubleshoot and resolve issues related to database connectivity, API integration, and data retrieval
  • Experience working with cloud-based technologies, such as AWS or Azure, is a plus
  • Experience within fintech is a plus
  • Knowledge of security protocols and best practices for securing data and systems is highly desirable


  • New York, New York, United States Sunrise Systems Full time

    Job Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to oversee the delivery of quality technical support to internal and external customers. As a key member of our team, you will be responsible for providing technical support to users, researching and answering questions, troubleshooting problems, and maintaining workstation...


  • New York, New York, United States Software Guidance and Assistance, Inc. Full time

    Technical Support SpecialistBecome a vital member of our team at Software Guidance & Assistance, Inc. as a Technical Support Specialist. In this role, you will deliver comprehensive technical assistance to end users, ensuring a seamless experience through various support channels including phone, remote desktop, and in-person visits. Your responsibilities...


  • New York, New York, United States Jobot Full time

    Join Our Team as a Technical Support SpecialistAbout Us:At Jobot, we pride ourselves on our commitment to our employees and clients. Our core values focus on creating a supportive environment that fosters growth and excellence. We are a well-respected firm known for our dedication to providing outstanding service and maintaining a strong reputation in the...


  • New York, New York, United States INA Solution Full time

    Position: Technical Support Specialist - IntuneCompany: INA SolutionContract Type: Long-TermOverview:The Technical Support Specialist will play a crucial role in the management and deployment of desktop and laptop configurations utilizing advanced tools such as Microsoft Deployment Toolkit, Intune, and Azure Active Directory.Key Responsibilities:Lead the...


  • New York, New York, United States United Software Group Inc Full time

    Position: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT...


  • New York, New York, United States United Software Group Inc Full time

    Position: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, complemented by a minimum of 4 years of relevant experience in IT...


  • New York, New York, United States United Software Group Inc Full time

    Technical Support SpecialistPosition Overview:United Software Group Inc is seeking a skilled Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT support....


  • New York, New York, United States United Software Group Inc Full time

    Technical Support SpecialistPosition Overview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of experience in IT support roles....


  • New York, New York, United States City of New York Full time

    Position OverviewThe City of New York is seeking qualified candidates for the role of Technical Support Specialist within the Department of Social Services (DSS). This position is essential for ensuring the smooth operation of IT services across various administrative units.About the DepartmentThe DSS encompasses the New York City Human Resources...


  • New York, New York, United States IT Search Corp Full time

    Position Overview: We are seeking a dedicated Technical Support Specialist to join our team at a leading financial services organization.Key Responsibilities:Provide on-site technical assistance to staff.Troubleshoot and resolve hardware and software issues efficiently.Support various applications including Microsoft 365, Azure, and Adobe products.Assist in...


  • New York, New York, United States Jesica Full time

    Job Title: Technical Support Specialist at JesicaAbout Us:Jesica is a recruitment agency utilizing cutting-edge AI technology to match candidates with ideal career opportunities on behalf of our clients who are actively searching for outstanding talent. We encourage individuals who are exploring new roles or are simply curious about their options to complete...


  • New York, New York, United States Everest Consultants, Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Everest Consultants, Inc. as a Help Desk Analyst. In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key ResponsibilitiesProvide technical assistance and support for incoming queries...


  • New York, New York, United States Velocity Search Group Full time

    Position OverviewVelocity Search Group is seeking a dedicated Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional support to our Global Technology Services department, ensuring a seamless experience for our users.Key ResponsibilitiesEngage daily with customers, including senior management, to address their...


  • New York, New York, United States (ISS) Information Systems Staffing Full time

    Job OverviewWe are seeking a Technical Support Specialist to join our dynamic team. This role involves providing exceptional support to end-users in a remote setting.Key Responsibilities:Handle incoming support requests from users seeking assistance.Manage support tickets through our ticketing system, ensuring timely updates and resolutions.Provide...


  • New York, New York, United States Rockefeller University Full time

    About the RoleWe are seeking a highly skilled and customer-focused Computer Support Specialist to join our team at the Rockefeller University. As a key member of our Service Desk team, you will be responsible for providing exceptional technical support to our campus community.Key ResponsibilitiesStaff the IT help desk in-person, phone, and remotely using...


  • New York, New York, United States Velocity Search Group Full time

    Overview:Velocity Search Group is seeking a dedicated Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional support to our clients, ensuring a seamless experience with their technology needs.Position Summary:This position involves serving as a primary contact for our Global Technology Services division,...


  • New York, New York, United States Impact Business Technology Full time

    Job OverviewWe are looking for a Technical Support Specialist - Level I to provide exceptional assistance to our clients. Your primary responsibility will be to address and resolve computer-related challenges through various support channels.Key Responsibilities:Conduct routine and preventive maintenance for clients, including patch management, antivirus...


  • New York, New York, United States MTA, Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at MTA, Inc. as a Desktop Support Technician. As an IT Support Analyst, you will be responsible for providing technical support to clients utilizing MTA computer hardware, software, and technology services within an integrated network environment.Key...


  • New York, New York, United States ASRC Federal Full time

    Job Overview ASRC Federal Technical Services is in search of a Junior Technical Support Specialist to become a part of our dedicated team that provides assistance to the Federal Aviation Administration. This role is integral to our Radar Team and focuses on delivering hardware support. Key Responsibilities: Offer expertise in Radar technologies and...


  • New York, New York, United States Addison Group Full time

    Job Type: Full-timeLocation: Manhattan (Times Square), 5 days on-siteAddison Group is looking for a dedicated Information Technology Support Specialist to enhance our client's operational efficiency. This role is crucial in providing technical assistance to users and ensuring the smooth functioning of IT resources.Key Responsibilities:Provide daily support...