L3 Technical Support Engineer

2 weeks ago


New York, New York, United States GTN Technical Staffing and Consulting Full time

Position Overview:

This role requires a commitment of 12 hours per week, with a focus on onsite support in Manhattan.

Work Schedule:

  • 4 hours per day on Tuesday, Wednesday, and Friday
  • Tuesday and Friday: 9 AM to 1 PM
  • Wednesday: 1:30 PM to 5:30 PM

Key Responsibilities:

  • Oversee the setup and upkeep of hardware and software, including personal computers, printers, mobile devices, and network infrastructure.
  • Plan, test, and manage the rollout of new operating system updates, vendor patches, and software releases.
  • Conduct troubleshooting, replace components, perform system upgrades, and carry out basic deployments and repairs on assets.
  • Image devices such as desktops and laptops as required.
  • Install, configure, and troubleshoot server and network infrastructure.
  • Manage the shipping and receiving of IT equipment and ensure timely dispatch to users.
  • Maintain hardware inventory, address issues, and provide resolutions for users.
  • Efficiently handle tickets in the IT service management system.
  • Assist in resolving technical escalations that may occur during service delivery.
  • Demonstrate adaptability and self-motivation in a dynamic work environment.
  • Collaborate effectively with various management styles.

Required Qualifications:

  • Familiarity with meeting Service Level Agreements (SLAs).
  • Experience with IT Service Management tools; knowledge of ServiceNow is advantageous.
  • Basic understanding of industry-standard technical practices.
  • Proficient in Microsoft Office, patch management, anti-malware solutions, desktop/laptop imaging, and inventory management tools.
  • Strong understanding of computers (PCs, laptops, and Macs) and their peripherals.
  • Advanced skills in configuring and troubleshooting iOS and Android mobile devices.
  • Exceptional communication skills with the ability to inspire the team to adhere to IT best practices and deliver superior customer service.


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