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Federal Technical Support Engineer 2

2 months ago

New York, New York, United States Datadog Full time

Federal Technical Support Engineer 2

We are seeking a talented engineer to become a vital part of our Technical Solutions team at Datadog. In this role, you will be instrumental in delivering exceptional support to our federal clients, offering technical guidance, and ensuring a high level of customer satisfaction. Your knowledge and skills will significantly contribute to the ongoing success of Datadog.

Key Responsibilities:

  • Interact with clients through multiple communication channels to resolve technical inquiries and provide comprehensive platform training.
  • Analyze and troubleshoot technical challenges, leveraging our wide range of integrations.
  • Conduct product demonstrations for clients after achieving certification.
  • Collaborate with internal departments based on insights gathered from client interactions.
  • Develop expertise in specific Datadog product areas.
  • Work in the office on a flexible schedule, 3-5 days a week.

We are looking for candidates with proficiency in tools such as Zendesk, Jira, or similar platforms, and experience in technical troubleshooting or programming. The ideal applicant is self-driven, detail-oriented, and enthusiastic about learning. Strong communication skills, a client-focused approach, and foundational knowledge of Linux and programming are essential. Weekend availability and adaptability in scheduling are necessary.

Datadog values diversity and encourages individuals passionate about technology to consider applying, even if they do not meet every qualification. We provide a competitive salary, comprehensive benefits, and opportunities for professional advancement.

Become a part of a vibrant team committed to excellence and innovation in the technology sector at Datadog.