Front Desk Representative

2 days ago

San Antonio, Texas, United States White Lodging Full time
{"title": "Front Desk Agent", "description": "Make a Lasting Impression

At White Lodging, we believe that the hospitality industry is all about creating unforgettable experiences for our guests. As a Front Desk Agent, you will have the opportunity to make a lasting impression by providing exceptional service and fostering meaningful connections.

Key Responsibilities
  • Provide top-notch service to guests, anticipating and exceeding their expectations
  • Efficiently check guests in and out, ensuring a smooth and friendly experience
  • Understand and consistently follow all cash handling and accounting procedures, including hotel credit and check cashing procedures
  • Develop a thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
  • Assist in maintaining the cleanliness of the lobby and entrance
  • Ensure the security and confidentiality of all guest and hotel information
  • Effectively respond to and resolve guest concerns or complaints
  • Perform other duties as assigned
What We're Looking For
  • Strong communication skills
  • A passion for customer service
  • The ability to be flexible and adapt to any situation
  • A desire to work as part of the front desk team
  • An outgoing personality with a positive attitude
  • Previous hospitality experience is a plus, but not required
  • The ability to stand and move at a fast pace for long periods of time, with the possibility of working long hours based on business needs
What We Offer
  • Comprehensive medical, dental, and vision insurance
  • Vacation and paid time off (PTO) plans
  • Wellness benefits, including complimentary counseling sessions and virtual doctor visits
  • The option to choose when you receive your paycheck through DailyPay
  • A tuition reimbursement program
  • Discounts on hotel rooms, dining, and entertainment experiences
  • A 401(k) savings plan

White Lodging is an equal opportunity employer, committed to creating an inclusive environment for all associates.

Location Code: 4600

", "lang_code": "en-US"}

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