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Hotel Front Desk Representative

2 months ago


San Antonio, Texas, United States stayAPT Suites Lackland Full time
Hotel Front Desk Clerk Job Description

We're seeking a highly skilled and professional Hotel Front Desk Clerk to provide exceptional service to our guests at stayAPT Suites Lackland. As a key member of our team, you will be responsible for delivering a warm and welcoming experience to every guest, ensuring their stay with us is nothing short of excellent.

Key Responsibilities:
  • Communicate effectively with housekeeping to ensure guest rooms are ready and meet the highest standards of cleanliness and comfort.
  • Provide a warm welcome to every guest, checking them in and out efficiently, and ensuring they have all the necessary information and amenities.
  • Handle incoming calls, online and in-person room bookings, and answer questions about guest needs, including room rates, available rooms, and special requests.
  • Maintain accurate and up-to-date guest account information, ensuring seamless communication and service delivery.
  • Address customer complaints in a professional and empathetic manner, resolving issues promptly and fairly.
Requirements:
  • Proficiency in Microsoft Office and reservation management systems.
  • Excellent interpersonal, time management, organizational, and customer service skills.
  • Ability to handle telephone calls and mitigate stressful situations with ease.
  • High school graduate or equivalent, with a minimum of 1 year of hotel industry experience or related job preferred.
Compensation:

$14 hourly