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Hotel Front Desk Representative
2 months ago
We're seeking a highly skilled and professional Hotel Front Desk Clerk to provide exceptional service to our guests at stayAPT Suites Lackland. As a key member of our team, you will be responsible for delivering a warm and welcoming experience to every guest, ensuring their stay with us is nothing short of excellent.
Key Responsibilities:- Communicate effectively with housekeeping to ensure guest rooms are ready and meet the highest standards of cleanliness and comfort.
- Provide a warm welcome to every guest, checking them in and out efficiently, and ensuring they have all the necessary information and amenities.
- Handle incoming calls, online and in-person room bookings, and answer questions about guest needs, including room rates, available rooms, and special requests.
- Maintain accurate and up-to-date guest account information, ensuring seamless communication and service delivery.
- Address customer complaints in a professional and empathetic manner, resolving issues promptly and fairly.
- Proficiency in Microsoft Office and reservation management systems.
- Excellent interpersonal, time management, organizational, and customer service skills.
- Ability to handle telephone calls and mitigate stressful situations with ease.
- High school graduate or equivalent, with a minimum of 1 year of hotel industry experience or related job preferred.
$14 hourly