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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.
Key Responsibilities- Guest Check-In/Check-Out: Process guest arrivals and departures, ensuring a smooth and efficient experience.
- Room Assignments: Assign rooms to guests, taking into account their preferences and requirements.
- Guest Communication: Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
- Cash Handling: Handle cash and credit transactions, maintaining accuracy and attention to detail.
- Team Collaboration: Work closely with other hotel staff to ensure seamless service delivery and maintain a positive and respectful team environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
- Problem-Solving: Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and effective manner.
- Language Skills: Fluency in the local language, with the ability to communicate effectively with guests and colleagues.
- Technical Skills: Basic computer skills and knowledge of hotel software systems.
- Availability: Availability to work a variety of shifts, including nights, weekends, and holidays.
IHG Hotels & Resorts is a global hospitality company that is committed to delivering True Hospitality for Good. We are passionate about creating memorable experiences for our guests and providing opportunities for our colleagues to grow and develop their skills.
