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Front Desk Representative
2 months ago
We are seeking a highly skilled and professional Front Desk Representative to join our team at Platinum Companies. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities- Guest Check-In/Check-Out: Welcome and acknowledge all guests in a professional manner, ensuring a smooth and efficient check-in and check-out process.
- Room Reservations and Changes: Process room reservations, changes, and cancellations in a timely and accurate manner.
- Guest Requests and Complaints: Respond to guest requests and complaints in a professional and courteous manner, ensuring guest satisfaction and resolving issues promptly.
- Payment and Key Management: Secure payment and manage room keys, ensuring accurate and efficient processing.
- Area Information and Directions: Provide guests with directions and area information, ensuring a positive and memorable experience.
- Excellent Communication Skills: Possess excellent verbal and communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
- Technical Knowledge and Aptitude: Be proficient in current technologies and software, including business applications and front desk systems.
- Flexibility and Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, with the ability to work a variety of shifts and schedules.
- Professional Appearance and Grooming: Maintain a professional appearance and grooming, adhering to company and brand standards.
- High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a college degree preferred.
The Front Desk Representative will work in a fast-paced environment, with frequent interaction with guests and colleagues. The position requires the ability to stand for extended periods, move around the front office, and lift objects weighing up to 25 pounds. A flexible schedule, including weekends, is required.
