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Front Desk Representative
2 months ago
At HEI Hotels and Resorts, we're committed to providing exceptional service and creating unforgettable experiences for our guests. Our luxury hotel in North San Antonio is the perfect blend of Texas charm and modern amenities.
Job SummaryWe're seeking a highly skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you'll be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience.
Responsibilities- Greet guests with a warm and welcoming smile, using positive and clear communication to ensure a great first impression.
- Process guest arrivals and departures, handling room assignments, key cards, and other related tasks with accuracy and efficiency.
- Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
- Work closely with the front office team to ensure seamless communication and coordination.
- Perform other related duties as assigned, including handling cash, making change, and balancing the house bank.
- High school diploma or equivalent required; college degree preferred.
- Hotel experience preferred, but not required.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to stand and move throughout the front office, with a focus on providing exceptional guest service.
- Basic math skills and accuracy with handling cash and credit transactions.
At HEI Hotels and Resorts, we're committed to providing a comprehensive benefits package that includes competitive pay, comprehensive health insurance, and opportunities for career growth and development. We're proud to offer a range of benefits that support your physical, mental, and financial well-being.
We're an equal opportunity employer, dedicated to building a diverse and inclusive workplace. If you're passionate about delivering exceptional guest service and have a strong work ethic, we encourage you to apply for this exciting opportunity.
