Front Desk Representative

6 days ago

San Antonio, Texas, United States Presidian Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Presidian Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Service
    • Greet and welcome all guests and staff approaching the Front Desk in accordance with Presidian standards.
    • Maintain proper operation of the PBX console and ensure that all hotel standards are met.
    • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
    • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Front Office Operations
    • Review Front Office log and Trace File daily.
    • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages, and special promotions.
  • Communication and Teamwork
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Requirements
  • Education and Experience
    • College coursework in related fields is helpful.
    • Experience in a hotel or a related field is preferred.
    • High School diploma or equivalent is required.
  • Skills and Abilities
    • Ability to multitask and prioritize departmental functions to meet deadlines.
    • Effective communication and problem-solving skills.
    • Ability to maintain confidentiality of information.
Working Conditions

This role requires the ability to stand during entire shifts and exert up to 20 pounds of force occasionally. The ideal candidate will be able to work in a fast-paced environment and maintain a warm and friendly demeanor at all times.

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