Senior Vice President of Sales Strategy

2 weeks ago

Little Ferry, New Jersey, United States Teleperformance USA Full time
Transforming Business Development in a Digital Era
Teleperformance USA is at the forefront of innovation, where creativity meets technology, empowering professionals to shape the future.

With over four decades of experience, we have redefined operational excellence, pioneering intelligent, digital-first solutions that streamline processes and enhance outcomes.

Our remarkable achievement of surpassing €10 billion in revenue showcases our commitment to excellence. Following our recent strategic acquisition, our global workforce has expanded to 500,000 dedicated individuals across five continents, proficiently serving clients in over 170 countries and more than 300 languages and dialects.

At Teleperformance, we pride ourselves on being recognized as a Great Place to Work in 72 countries, with a diverse client portfolio spanning various sectors, including Advertising, Cloud Solutions, Business-to-Business Sales, Collections, Financial Services, Insurance, Travel, Healthcare, and Trust & Safety.

Our organizational culture fosters diversity, equity, and inclusion, where innovative ideas flourish, and every contribution is valued.

Welcome to a dynamic environment where your expertise is essential to our vision for a digitally empowered future.

Why Choose Teleperformance USA
Our strong leadership position, with annual revenues exceeding €10 billion, sets us apart.

Global Presence with Local Expertise:
Dominance in Europe, significant presence in the U.S., LATAM, Philippines, and notable influence in APAC.
A diverse client base with strong momentum in social media, content moderation, financial services, and healthcare sectors.

Our ongoing commitment to innovation in artificial intelligence (AI) and our ability to attract top talent have enhanced our outsourcing solutions across the organization.

The Role | Senior Vice President of Sales Strategy

This is a unique opportunity for a seasoned sales leader to engage new clients and explore existing business prospects within Teleperformance USA, focusing on Sales Outsourcing Services.

Currently, our operations generate approximately $350 million in revenue from advertising, digital sales, lead generation, and both B2B and B2C sales.

As we look to the future, there is significant potential to drive new business and revenue growth within our sales line of business (LOB).

Your Responsibilities as Senior Vice President of Sales Strategy

Leveraging Your Established Network:
Your primary objective will be to nurture and expand relationships with key clients, understanding their business needs and positioning our sales outsourcing services effectively.

Client Acquisition:
Actively pursue and secure new clients for our sales services across various industry sectors.

Service and Product Expertise:

Your prior knowledge of similar services will enable you to position Teleperformance's features, benefits, and competitive advantages effectively in the marketplace.


Sales Strategy Development:

Formulate and implement effective sales strategies to achieve market revenues and maximize penetration, including cultivating partnerships with sales providers and technology vendors to enhance our cloud offerings.


Client Presentations:

Utilize your presentation skills to showcase our cloud-based solutions to clients, addressing their specific needs and demonstrating our value proposition.


Industry Engagement:

Actively participate in industry events, conferences, and networking opportunities to build relationships, stay informed about market developments, and generate leads.


Contract Negotiation:
Lead negotiations for contracts and agreements with clients, ensuring mutually beneficial terms.

Collaborate with Cross-functional Teams: Work closely with internal teams, including marketing, product development, and customer support, to ensure alignment and effective communication.


Market Insights:
Identify market trends, competitor activities, and emerging opportunities to refine business development strategies and engage potential clients.

Sales Performance Reporting:

Provide regular updates on sales performance, market trends, and client feedback to inform strategic decision-making using our CRM system.


Compliance Assurance:
Ensure that all sales activities comply with industry regulations, standards, and company policies.

Customer Satisfaction Monitoring:
Track client satisfaction, promptly address concerns, and maintain high levels of service to foster long-term relationships.

Sales Forecasting:
Develop accurate sales forecasts based on market trends, client feedback, and other relevant factors.

Continuous Professional Development:

Stay updated on changes and trends in cloud-based solution selling, including new technologies and market dynamics, to adapt sales strategies accordingly.


Achieving Revenue Goals:
Meet or exceed sales quotas and revenue targets established by the organization.
Key Objectives for Your First Year

Develop a comprehensive business development strategy targeting identified accounts, leveraging your professional network.

Generate a robust pipeline, qualifying at least one opportunity per month, aiming for 12 opportunities annually, with a goal of closing 3-4 deals each year.

Build trust and confidence with accounts through close collaboration and consistently delivering on commitments.

Optimize internal relationships with sales support and client services.

Qualifications for Success
Passion for sales
A bachelor’s degree or higher, preferably in Business, Marketing, or a related field.
8+ years of successful enterprise sales experience, particularly in B2C sales.

8+ years of experience in a client-facing role focused on customer acquisition and developing strategies that exceed business objectives.

Experience in the BPO sector selling sales services/solutions.
Proven track record of engaging with high-level decision-makers (C-level Executives).
Strategic thinker with strong attention to detail.
Experience in pricing, contract negotiations, and crafting proactive proposals.
Extensive business development, sales, and origination experience across various geographies and industry sectors.
A well-established network of contacts to facilitate introductions and opportunities.
Understanding of customer experience-related digital technologies; knowledge of digital transformation is advantageous.
Strong negotiation and business management skills.
Analytical mindset, proactive approach, and excellent written and verbal communication skills.
Exceptional interpersonal skills and a collaborative mindset.

Strong attention to detail with the ability to work productively and meet deadlines when necessary.

This is a quota-carrying, individual contributor role.

Commitment to Diversity

Teleperformance embraces a diverse workforce and does not discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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