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Senior Vice President of Sales Strategy

2 months ago

Little Ferry, New Jersey, United States Teleperformance USA Full time
Empowering a Digitally Enhanced Future
Teleperformance is a hub of creativity and technological advancement, where we enable individuals to reshape the future.

With over 45 years of experience, we have transformed business operations, pioneering intelligent, digital-first solutions that streamline processes and amplify outcomes.

In our recent achievements, we surpassed a remarkable revenue milestone of over €10 Billion, and following our acquisition of Majorel, our global workforce has grown to 500,000 employees across five continents, adeptly serving more than 170 countries in over 300 languages and dialects.

Teleperformance is not just a workplace; it is globally recognized as a Great Place to Work in 72 countries, boasting a diverse client portfolio across vibrant sectors such as Advertising, Cloud Solutions, Business-to-Business Sales, Collections, Banking, Insurance, Travel, Healthcare, and Trust & Safety.

Our culture thrives on diversity, equity, and inclusion, where innovative ideas break barriers, and every voice is acknowledged and valued.

Welcome to a realm where your expertise is the key to realizing our vision for a brighter, digitally enhanced future.

Why Choose Teleperformance
Strengthened leadership position, with annual revenues exceeding €10 billion.

Global Presence with Local Expertise:
Dominance in Europe, significant presence in the U.S., LATAM, Philippines, and notable influence in APAC.
A diversified client base with strong momentum in social media, content moderation, financial services, and healthcare sectors.

Ongoing innovation in artificial intelligence (AI) and the ability to attract top talent have propelled enhanced outsourcing solutions across the organization.

The Opportunity | VP of Business Development – B2C Sales

This is a unique opportunity for a seasoned sales executive to engage new clients and explore existing business prospects for Teleperformance USA, focusing on the sale of Sales Outsourcing Services.

Currently, approximately $350M in revenue is generated from advertising sales, digital sales/lead generation, B2B sales, and B2C sales.

As Teleperformance looks ahead, there is a significant opportunity to cultivate new business and drive revenue growth within our sales line of business (LOB).

Role Overview

As the Vice President of Business Development for this strategic vertical, you will be instrumental in identifying and assessing NEW partnerships while fostering strong relationships to meet your individual sales objectives.

Key Responsibilities:

Engaging Your Established Network:
The primary objective is to nurture and expand relationships with key clients, understanding their business needs, and positioning sales outsourcing services accordingly.

Client Acquisition:
Proactively seeking and acquiring new clients for sales services across various industry sectors.

Service and Product Knowledge:

Prior experience with similar services will enhance your ability to effectively position Teleperformance's features, benefits, and competitive advantages in the marketplace.


Sales Strategies:

Formulating and executing effective sales strategies to achieve market revenues and maximize market penetration, including cultivating partnerships with sales providers and technology vendors to enrich the organization's cloud portfolio.


Client Presentations:

Utilizing adept presentation skills to showcase our cloud-based solutions to clients, addressing their specific needs and demonstrating the value proposition.


Industry Networking:

Actively engaging in industry events, conferences, and networking opportunities to build relationships, stay updated on industry trends, and generate leads.


Contract Negotiation:
Leading negotiations for contracts and agreements with clients, ensuring mutually beneficial terms.

Collaboration with Cross-functional Teams: Working closely with internal teams, including marketing, product development, and customer support, to ensure alignment and effective communication.


Market Analysis:
Identifying market trends, competitor activities, and emerging opportunities to refine business development strategies and engage potential clients.

Sales Reporting:

Providing regular updates on sales performance, market trends, and client feedback to inform strategic decision-making using the TP CRM system – Sales Force.


Compliance:
Ensuring all sales activities comply with industry regulations, compliance standards, and company policies.

Customer Satisfaction:
Monitoring client satisfaction, addressing concerns promptly, and maintaining high levels of customer service to foster long-term relationships.

Forecasting:
Developing accurate sales forecasts and projections based on market trends, client feedback, and other relevant factors.

Continuous Learning:

Staying informed about changes and trends in cloud-based solution selling, including new technologies, regulations, and market dynamics, to adapt sales strategies accordingly.


Achieving Revenue Targets:
Meeting or exceeding sales quotas and revenue targets established by the organization.
Key First-Year Objectives:

Develop a business development strategy to engage identified target accounts based on assigned accounts and utilizing your professional network.

Generate a pipeline and initiate the process to qualify at least 1 opportunity per month, totaling 12 opportunities per year, with the goal of closing 3-4 deals annually.

Build trust and confidence with accounts through close partnerships and consistently delivering on commitments.

Optimize internal relationships with sales support and Client Services.

Qualifications for Success:
Passion for sales
Bachelor's degree or higher, preferably in Business, Marketing, or a related field.
8+ years of successful enterprise sales experience focused on B2C sales.

8+ years of experience in a client-facing role focused on customer acquisition, account growth, and strategy development that exceeds client business goals.

Experience in the BPO sector selling sales services/solutions.
Demonstrated success in selling to and presenting to C-level executives.
Strategic thinker with excellent attention to detail.
Experience in pricing, contract negotiations, and crafting proactive, thoughtful proposals.
Extensive business development, sales, and origination experience across multiple geographies and industry sectors.
A strong network of contacts that can be leveraged for introductions and opportunities.
Good understanding of customer experience-related digital technologies; knowledge of digital transformation is a plus.
Strong negotiation and business management skills.
Analytical mindset, proactive attitude, and strong written and verbal communication skills.
Excellent interpersonal skills and a collaborative mindset.

Strong attention to detail with the ability to remain productive and accountable, even under tight deadlines.

Quota-carrying, individual contributor role.
Important Notice: Teleperformance does not accept candidate submissions from unsolicited third parties, such as recruiters or headhunters. Such applications will not be considered and will not establish a contractual association.
Commitment to Diversity:

Teleperformance is proud to be home to a global family with individuals from diverse backgrounds and lifestyles. We embrace diversity and do not discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.