Current jobs related to Senior Vice President of Client Success - Little Ferry, New Jersey - Axios HQ
-
Vice President of Government Partnerships
4 weeks ago
Little Ferry, New Jersey, United States DonorsChoose Full timeAbout DonorsChooseDonorsChoose is a nonprofit organization that makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.About the Community Growth and Impact TeamThe Community Growth and Impact Team raises the revenue, $165M this school...
-
Vice President of Government Partnerships
3 days ago
Little Ferry, New Jersey, United States DonorsChoose Full timeAbout the RoleDonorsChoose is seeking a highly skilled Vice President, Government Partnerships to join our Community Growth and Impact team. This role will be responsible for driving ongoing government funding in support of our mission to provide classroom resources and experiences to students in need.Key ResponsibilitiesDevelop and execute a comprehensive...
-
Senior Vice President of Product Development
4 weeks ago
Little Ferry, New Jersey, United States Gannett | USA TODAY NETWORK Full timeChief Product OfficerThe Chief Product Officer will play a pivotal role in driving LocaliQ's strategic priorities and growth objectives. Reporting directly to the President, this individual will be responsible for overseeing the company's product and platform roadmaps, ensuring alignment with the executive team and strategic leaders across the...
-
Vice President of Government Partnerships
4 weeks ago
Little Ferry, New Jersey, United States DonorsChoose Full timeAbout the RoleWe are seeking a highly skilled and experienced Vice President of Government Partnerships to join our team at DonorsChoose. As a key member of our Community Growth and Impact team, you will be responsible for driving ongoing government funding in support of our mission to provide classroom resources and experiences to students in need.The...
-
Senior Vice President of Product Development
4 weeks ago
Little Ferry, New Jersey, United States Gannett | USA TODAY NETWORK Full timeChief Product OfficerThe Chief Product Officer will play a pivotal role in driving LocaliQ's strategic priorities and growth objectives. Reporting directly to the President, this individual will be responsible for overseeing the company's product and platform roadmaps, in partnership with the executive team and strategic leaders across the organization.Key...
-
Senior Vice President of Product Strategy
2 weeks ago
Little Ferry, New Jersey, United States Gannett | USA TODAY NETWORK Full timeChief Product OfficerThe Chief Product Officer will play a critical role in driving the company's strategic priorities and growth objectives. This individual will report directly to the President of LocaliQ and will be responsible for owning and managing the product and platform roadmaps in partnership with the executive team and strategic leaders across the...
-
Senior Customer Success Manager
4 days ago
Little Ferry, New Jersey, United States Apera AI Full timeWe are seeking a seasoned Senior Customer Success Manager to lead our Customer Success team and drive growth in this critical function.The ideal candidate will have a proven track record of managing high-touch customer success programs, building and leading high-performing teams, and developing strategic plans to drive customer satisfaction and retention.Key...
-
Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full timeAbout the RoleWe are seeking a highly experienced and dynamic Head of Institutional Customer Success to lead our Varsity Tutors for Schools team. This critical senior leadership role will be responsible for leading an institutional customer success division and playing a pivotal part in expanding our institutional business and maximizing team performance.Key...
-
Client Support Manager
3 weeks ago
Little Ferry, New Jersey, United States Passthrough Full timeAbout PassthroughPassthrough is a cutting-edge company that's revolutionizing the way investors interact with private markets. Our mission is to make investing in private equity and venture capital as easy as using a popular stock trading app.Job Title: Client Support ManagerWe're seeking a highly skilled Client Support Manager to join our team. As a Client...
-
Senior Technical Data Analyst
3 weeks ago
Little Ferry, New Jersey, United States Dice Full timeJob Title: Senior Technical Data AnalystDice is the leading career destination for tech experts at every stage of their careers. Our client, HR Link Group, Inc, is seeking a skilled Senior Technical Data Analyst to join their team.Job SummaryWe are looking for a highly experienced Senior Technical Data Analyst to lead our data engineering efforts. The ideal...
-
Senior Consultant
4 weeks ago
Little Ferry, New Jersey, United States OFI Full timeJob Title: Senior ConsultantWe are seeking a highly skilled Senior Consultant to join our team at OFI. As a Senior Consultant, you will be responsible for leading digital transformation projects and consulting with clients to identify opportunities for improvement.Responsibilities:Analyze and understand client's business processes to identify opportunities...
-
Senior Account Executive
4 weeks ago
Little Ferry, New Jersey, United States Swooped Full timeAbout Our ClientSwooped is a leading provider of automated communication solutions, empowering businesses to deliver personalized experiences to their customers. With a platform used by over 7,600 internet businesses, we help companies increase relevance by leveraging behavioral data.About the RoleWe are seeking a highly motivated and experienced Senior...
-
Head of Institutional Customer Success
2 weeks ago
Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full timeAbout the RoleWe are seeking a highly experienced and results-driven Head of Institutional Customer Success to lead our customer success division and drive the growth of our institutional business. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive customer success strategy that aligns with our...
-
Head of Institutional Customer Success
2 weeks ago
Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full timeAbout the RoleNerdy, the parent company of Varsity Tutors, is seeking a seasoned professional to lead our Institutional Customer Success division. As the Head of Institutional Customer Success, you will be responsible for driving the growth and success of our institutional business, while delivering exceptional customer experiences.Key ResponsibilitiesDesign...
-
Little Ferry, New Jersey, United States Risk Strategies Full timeJob SummaryWe are seeking an experienced Employee Benefits expert to join our Private Equity Practice. The ideal candidate will have a strong understanding of the Private Equity business and be able to provide strategic advice to our clients.The Senior Account Executive will be responsible for developing cohesive relationships with client groups, designing...
-
Senior Consultant
3 weeks ago
Little Ferry, New Jersey, United States Legion Technologies Full timeJob Title: Senior ConsultantLegion Technologies is seeking a highly skilled Senior Consultant to lead the implementation of our workforce management solutions. As a key member of our team, you will be responsible for configuring, testing, and delivering our system to customers, ensuring a seamless journey and business results that drive customer success.Key...
-
Little Ferry, New Jersey, United States Risk Strategies Full timeJob SummaryDue to the growth of our Private Equity Practice, we are seeking an Employee Benefits expert to fulfill the needs of growing business needs. The ideal candidate will have an expressed interest in learning the Private Equity Business as a proactive problem solver with strong interpersonal skills to support our clients.The Senior Account Executive...
-
Senior Account Executive
2 weeks ago
Little Ferry, New Jersey, United States Risk Strategies Full timeJob SummaryWe are seeking an experienced Employee Benefits expert to join our Private Equity Practice. The ideal candidate will have a strong understanding of the Private Equity business and be able to provide proactive problem-solving skills to support our clients.The Senior Account Executive will play a key role in developing cohesive relationships with...
-
Senior Global Privacy Counsel
4 days ago
Little Ferry, New Jersey, United States Exact Sciences Full timeJob DescriptionJob Title: Senior Global Privacy CounselJob Summary: Exact Sciences is seeking a highly skilled Senior Global Privacy Counsel to join our Global Privacy Office. The successful candidate will be responsible for providing expert guidance on global privacy and data protection laws, regulations, and industry guidelines.Key Responsibilities:Provide...
-
Senior Consultant
4 weeks ago
Little Ferry, New Jersey, United States Legion Technologies Full timeJob Overview As a Senior Consultant at Legion Technologies, you will play a key role in leading the evolution of our implementation methodology, learning from our experiences and ensuring that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an...
Senior Vice President of Client Success
2 months ago
Key Responsibility:
The VP of Customer Success at Axios HQ will be pivotal in scaling the organization’s revenue from $10 million to $100 million over the next five years through strategic leadership and collaboration.
Importance of the Role:
This position is essential for fostering partnerships with various internal teams, including sales, marketing, strategy, product, and engineering, ensuring that our offerings align with the needs of both current and prospective clients.
Candidate Profile:
We are looking for individuals who possess an entrepreneurial mindset and a fervor for developing and optimizing teams and processes in a rapidly evolving startup atmosphere. The ideal candidate will have:
- Experience in leading a customer success or account management division, overseeing managers and team members.
- A proven history of implementing performance analysis processes (KPIs).
- Expertise in Net Dollar Retention (NDR) and client retention strategies.
- A successful track record of establishing systems that support the entire client lifecycle, from onboarding to renewal and upselling.
- Exceptional collaboration skills, with the ability to inspire and motivate teams in a remote-first environment.
- Strong emotional intelligence and a commitment to continuous personal and professional development.
- The capability to engage directly in business dealings when necessary.
- Comfort in a dynamic and fast-paced work environment.
- Robust analytical and problem-solving abilities.
- Experience in SaaS and startup organizations is highly desirable.
- A dedication to fostering a diverse and inclusive workplace.
Essential Qualifications:
The successful candidate will align with Axios HQ's mission and values, demonstrating the following qualifications:
- Over 3 years of experience managing a customer success or account management team within a growing SaaS startup.
- Experience in driving client-side revenue growth exceeding 110% NDR annually.
- Strong analytical skills and hands-on experience with CRM and sales tools to inform strategic decisions.
- A history of establishing and achieving performance analysis processes and revenue forecasting in a fast-paced environment.
- Excellent stakeholder management skills, collaborating closely with Marketing, Product, and Sales teams.
- The ability to influence product development based on customer insights.
- Proven success in managing hybrid and remote teams.
- A track record of mentoring and developing team members at various career stages.
- A passion for driving retention and revenue initiatives, showcasing both leadership and hands-on capabilities.
Compensation and Benefits:
Axios HQ is committed to equitable compensation. The annual on-target earnings for this role range from $250,000 to $275,000, influenced by various factors including experience and skills. Benefits include:
- Health insurance options with 100% coverage for individuals and 75% for families.
- Fertility and family planning support.
- 12-week paid parental leave for primary caregivers.
- 401K plan with company matching.
- Tele-mental health services.
- Generous vacation policy and company holidays.
- Monthly stipend for remote work expenses.
- Equity in the company.
- A commitment to a diverse and inclusive workplace culture.
- Annual learning and development budget.
#J-18808-Ljbffr
