Senior Vice President of Client Engagement

2 weeks ago


Little Ferry, New Jersey, United States Salt Security Full time

The Chief Customer Success Officer will report directly to the Chief Revenue Officer and will be instrumental in steering customer-oriented post-sales functions, which encompass Customer Success, Technical Account Management, Solutions Architecture, Professional Services, and Technical Support.

This role demands a forward-thinking leader adept at constructing and scaling customer-centric teams and processes within a vibrant, fast-evolving environment.

The Chief Customer Success Officer will concentrate on crafting and executing strategies that foster enduring customer relationships, elevate customer satisfaction, and stimulate revenue growth through robust retention and enhanced customer loyalty.

Key Responsibilities:

Leadership:
  • Formulate and implement a customer success strategy that aligns with organizational objectives.
  • Guide a high-achieving team across diverse customer-oriented departments.
  • Establish scalable processes to accommodate a growing customer base.
Customer Advocacy:
  • Champion the customer perspective within the organization.
  • Ensure customers derive maximum value from their investments.
  • Launch initiatives to enhance product utilization and business impact.
Revenue Enhancement:
  • Assess customer health and pinpoint growth prospects.
  • Boost revenue within the existing customer base through upselling and cross-selling initiatives.
  • Collaborate with other teams to ensure a cohesive customer experience.
Performance Evaluation:
  • Establish key performance indicators to gauge customer success efforts.
  • Monitor customer satisfaction, retention metrics, and lifetime value.
Candidate Profile:
  • Extensive leadership experience in a customer-facing capacity within a technology or cybersecurity organization.
  • Demonstrated success in surpassing targets for customer satisfaction, retention, and growth.
  • Exceptional leadership and communication abilities.
  • Strategic mindset with the capability to analyze data and foresee customer requirements.


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