Veteran Benefits Support Specialist

2 weeks ago


Louisville, Kentucky, United States Veteran Government Services LLC Full time
Job Overview

Veteran Government Services LLC is seeking dedicated individuals for the role of full-time, remote Veteran Benefits Support Specialists. This position involves assisting callers with inquiries related to their TRICARE benefits.

Eligibility: Candidates must be U.S. Citizens residing in specific states. Ideal applicants will possess prior experience in customer service or call center environments. We particularly welcome applications from retired military personnel and their spouses, given the nature of the support provided.

Employment Benefits: This role offers long-term employment with comprehensive benefits, including:

  • Seven weeks of paid training
  • Eleven paid holidays
  • Paid time off
  • Healthcare coverage
  • 401K plan

Successful candidates will have a proven track record in remote call center support, with a focus on quality assurance and attendance. A background check will be conducted to verify U.S. citizenship.

Key Responsibilities:

  • Respond to inquiries from callers regarding benefits, eligibility, and claims through both phone and written communication.
  • Complete a comprehensive training program and apply learned skills in a virtual environment.
  • Utilize a computer to gather and document information accurately.
  • Ensure timely handling of member requests by coordinating with various internal teams.
  • Provide follow-up communication to address complex inquiries, escalating as necessary.
  • Maintain a high standard of customer service, ensuring a positive experience for all callers.
  • Work effectively from a home office during designated hours.
  • Demonstrate a commitment to customer satisfaction and teamwork.

Qualifications:

  • Strong communication skills and the ability to handle challenging conversations.
  • Experience in customer service, preferably in a call center setting.
  • Reliable attendance and a commitment to integrity.
  • Ability to pass a drug screening and background check.
  • High school diploma or equivalent is required.
  • Proficiency with computer applications and a reliable internet connection.

About Us:

Veteran Government Services LLC is a certified Service Veteran and Minority Owned company dedicated to providing employment opportunities for Veterans and their families. Our mission is to deliver exceptional support to military members and their beneficiaries, ensuring they receive the assistance they deserve.



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