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Technical Support Specialist
2 months ago
Job Summary:
CBTS is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services during non-business hours, ensuring the seamless operation of our IT systems and addressing any issues that arise promptly and efficiently.
Key Responsibilities:
- Provide Technical Support: Respond to IT support requests during night shifts and weekends, ensuring issues are resolved quickly and effectively.
- Monitor IT Systems: Continuously monitor the IT infrastructure, including servers, network devices, and applications, to detect and address any potential issues.
- Troubleshoot Hardware and Software Issues: Diagnose and resolve hardware and software problems, including PCs, printers, POS systems, and network devices.
- Maintain Security Protocols: Ensure compliance with IT security policies and procedures, including monitoring for security threats and taking appropriate actions to mitigate risks.
- Document Incidents: Maintain accurate records of all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Perform Routine Maintenance: Conduct regular maintenance tasks, such as updates, backups, and system optimizations, to ensure the smooth operation of IT systems.
- Assist with IT Projects: Support the implementation of IT projects and upgrades as needed, coordinating with the IT team to minimize disruptions.
- Create and Refine Documentation: Develop and update IT documentation, ensuring clear and comprehensive records of systems, processes, and procedures.
- Deploy, Image, and Update Systems: Deploy, image, and update Windows PCs, servers, and workstations to maintain an up-to-date and secure IT environment.
Qualifications:
- Experience: At least 2-4 years of experience in an IT support role.
Technical Skills:
- Proficiency in Windows and Mac operating systems.
- Knowledge of network infrastructure, including LAN, WAN, and Wi-Fi.
- Experience with management software and systems such as Oracle Opera, OnQ, and others (e.g., PMS, POS).
- Familiarity with troubleshooting hardware, software, and network issues.
- Experience with deploying, imaging, and updating Windows PCs, servers, and workstations.
- Familiarity with remote monitoring and management (RMM) and environment monitoring tools such as Datto and SolarWinds.
Certifications: CompTIA A+, Network+, or other relevant IT certifications are a plus.
Equal Employment Opportunity: CBTS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
