Business Development Representative
7 days ago
Job Summary
We are seeking a highly motivated and organized Business Development Representative to join our team at MAP Automotive Group. As a Business Development Representative, you will be responsible for providing exceptional customer service and ensuring that our guests have a great experience by providing them with information and working with them to find the best time to make their appointment for their service.
Key Responsibilities
- Answering incoming phone calls and online enquiries
- Setting service appointments for customers through inbound and outbound communications
- Logging customer details and comments in our system
- Following up with any "no show" customers
- Maintaining thorough, up-to-date knowledge of our products
- Adhering to all company policies and procedures
- Maintaining contact with customers to ensure they are happy with our service
- Ensuring potential customers are aware of any promotions
- Forwarding customers concerns to the correct department manager and following-up
- Assisting with various other tasks at the dealership
Requirements
- Automotive and/or call center experience is preferred but not required
- Good written and verbal communication skills
- Highly organized, with an ability to learn quickly
- Proficient with Microsoft Office software and the internet
- Professional and personable demeanor
What We Offer
- Medical, Dental, Vision and Disability
- 401K Plan
- Paid time off and vacation
- Paid Training
- Employee vehicle purchase plans
- Career Advancement Opportunities
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