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Customer Service Representative

2 months ago

Southfield, Michigan, United States TEKsystems Full time

Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our 24-hour Call Center, you will be responsible for providing exceptional service to our members, addressing their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Answer and respond to member inquiries in a prompt and courteous manner
  • Resolve member issues and concerns in a fair and efficient manner
  • Document all customer interactions and feedback thoroughly
  • Collaborate with team members to achieve exceptional customer satisfaction

Requirements:

  • Previous customer service experience in a call center environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; associate's degree in business or related field preferred

About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are an equal opportunity employer and welcome applications from diverse candidates.