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Customer Service Representative

1 month ago

Southfield, Michigan, United States TEKsystems Full time
Job Title: Member Services Representative

At TEKsystems, we're seeking a highly skilled and customer-focused Member Services Representative to join our team. As a key member of our Call Center, you'll be responsible for delivering exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Answer an average of 80-100 calls per day, addressing member inquiries, solving problems, and providing new product information.
  • Document all customer inquiries and comments thoroughly and quickly.
  • Maintain good business relations with members, courteously and promptly resolving member problems or questions.
  • Determine members' financial service needs and recommend services and products that address these needs.
  • Collect member loan payments and handle various accounting transactions.

Requirements:

  • Outgoing, personable candidates with a passion for delivering exceptional customer service.
  • Previous retail/customer service experience, with a strong background in call center operations.
  • Strong computer skills, with the ability to type, search, and perform transactions quickly.
  • Education: High school diploma/GED, with an Associate's degree in business or a related field a plus.

About TEKsystems:

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.