On-Site Service Operations Leader

2 weeks ago

Middletown, United States Canon Solutions America, Inc. Full time

On-Site Service Operations Leader

Job ID: 32156
Type: Full-Time
# of Openings: 1
Category: Field Service

About the Role

Are you an inspiring leader with a passion for providing exceptional service and support? Do you thrive in developing a committed team of tech-savvy service professionals within a fast-paced environment?

Canon Solutions America, a leader in technology, solutions, and services, is eager to connect with you. We are currently in search of an On-Site Service Operations Leader to guide our skilled team of service technicians who expertly manage and support Canon's hardware and software technology solutions, ensuring our innovative clients continue to progress.



Your Impact

We are looking for a proactive individual to oversee:

  • A dedicated team that provides service and support for specific business system products and services, including hardware, document management solutions, and associated software.
  • The recruitment, training, and development of both new and existing technical representatives.
  • Timely resolution of customer concerns to achieve complete customer satisfaction.
  • The warehousing processes related to inventory and merchandise.
  • The ongoing education and development of the team concerning emerging technologies in a rapidly evolving industry.


About You: The Skills & Expertise You Bring

Do you possess the following qualifications?

  • A bachelor's degree in a relevant field or equivalent experience, along with 7 years of related experience and management of typically two or more full-time employees.
  • Experience in service management within the technology sector.
  • Hands-on technical experience with a comprehensive understanding of digital and electromechanical technologies. Familiarity with Internet applications, Microsoft Office, Lotus Notes, and Oracle is preferred.
  • Strong communication abilities, with a commitment to developing and leading a team.
  • Excellent time management skills.


Company Overview

Canon Solutions America, Inc. empowers organizations of all sizes to thrive by providing market-leading enterprise, production, and large format printing solutions, backed by outstanding professional service offerings. With a steadfast commitment to fostering professional innovation, Canon Solutions America, Inc. drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with sales and service locations throughout the U.S. Our parent company, Canon Inc. (NYSE: CAJ), achieved approximately $30.4 billion in global revenue in 2020 and ranks third overall in U.S. patents granted in 2020, earning recognition as one of Fortune Magazine's World's Most Admired Companies in 2020.


Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of our offerings is available upon request.


We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those required as a federal government contractor/subcontractor.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For a list of our current postings, please visit our Careers site.


Posting Tags

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