Customer Service Leader

1 week ago


Middletown, New York, United States Hannaford Supermarkets Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading and managing front-end and service desk/kiosk associates, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
  • Team Leadership: Lead and manage front-end and service desk/kiosk associates, provide guidance and training, and ensure they are equipped to provide excellent customer service.
  • Operational Excellence: Ensure the efficient operation of the front-end and service desk/kiosk areas, including cash handling, inventory management, and customer flow.
  • Communication: Communicate effectively with customers, associates, and management, and maintain a positive and professional attitude at all times.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience, preferably in a retail or grocery environment.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and push/pull carts and equipment.
Preferred Requirements
  • Education: Associate's degree or higher in a related field.
  • Experience: 2-3 years of customer service experience, preferably in a retail or grocery environment.
  • Skills: Strong leadership and management skills, ability to analyze data and make informed decisions, and experience with cash handling and inventory management.
What We Offer
  • Competitive Salary: $24.75 per hour.
  • Benefits: Medical, dental, and vision insurance, 401(k) plan, and paid time off.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.


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