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Retail Operations Leader

2 months ago

North Middletown, Kentucky, United States Littlegreenapple Full time

Join Our Team as a Retail Operations Leader

We are seeking a full-time Retail Operations Leader who embodies enthusiasm, energy, friendliness, and a strong work ethic.

The Retail Operations Leader plays a crucial role in delivering and training our team on exceptional sales and customer service standards. This position is accountable for enhancing the store's productivity and profitability while consistently aiming to provide our customers with an outstanding experience. The Retail Operations Leader ensures that customers receive tailored product suggestions and addresses any concerns by proactively collaborating with staff, serving as a model for best practices in retail execution.

Key Responsibilities:

  • Act as an effective manager, trainer, coach, and motivator, fostering a team that excels, achieves, and connects with customers.
  • Collaborate, innovate, and lead the team, building exceptional relationships with customers, store personnel, corporate, and vendor partners.
  • Communicate comfortably and authentically with others, creating a welcoming environment.
  • Exhibit strong visual merchandising skills, passionately translating our brand in a natural and local manner.
  • Utilize technology proficiently, including point of sale systems and Windows operating systems.
  • Thrive in a dynamic and ever-evolving environment, inspiring others to embrace challenges and think creatively.
  • Focus on results, driven to meet and exceed sales targets and retail metrics related to customer service and operational efficiency.
  • Manage daily store operations effectively and handle additional projects as assigned.
  • Passionate about in-store events and services, engaging with the local community.
  • Adhere to all company policies and practices.
  • Complete other duties or special projects as assigned.

Qualifications:

Required:

  • Minimum of one (1) year of retail management experience, including sales and customer service.
  • Must be at least 18 years old.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Eligibility to work legally in the United States.

Preferred:

  • High school diploma or equivalent.
  • Two (2) or more years of experience in specialty retail management.

Skills and Abilities:

  • Strong leadership and customer engagement skills.
  • Effective communication with customers and employees.
  • Adaptability and a strong sense of urgency.
  • Proficiency in using technology and a desire to learn the business.
  • Ability to manage store cash and product assets responsibly.
  • Experience in training new employees and adapting to operational changes.

Working Conditions:

Must be able to stand/walk continuously, lift/carry up to 40 pounds, and perform various physical tasks as required.

Employment Status:

This is a regular, full-time, salaried position, working a minimum of 40 hours per week.

General Requirements:

The above statements describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of all responsibilities and duties.

Littlegreenapple is committed to providing equal employment opportunities and reasonable accommodations for qualified individuals with disabilities, if requested.