Service Operations Manager

2 weeks ago


Middletown, Delaware, United States Canon USA & Affiliates Full time

About the Role

Are you an exceptional leader with a passion for providing outstanding service and support? Do you thrive in fostering a dedicated team of tech-savvy service professionals within a fast-paced environment?

Canon USA & Affiliates, a leader in technology, solutions, and services, is eager to connect with you. We are currently on the lookout for a Service Operations Manager to lead our skilled team of on-site service technicians who diligently maintain and support Canon's hardware and software technology solutions, ensuring our innovative clients continue to excel.

Your Impact

We seek a proactive individual to oversee:

  • A team that provides service and support for specific business system products and services within a designated territory or account list, encompassing hardware, document management solutions, and associated software.
  • The recruitment, training, and development of both new and existing technical representatives.
  • Timely resolution of customer issues to achieve complete customer satisfaction.
  • The warehousing process related to inventory and merchandise.
  • The ongoing education and development of the team concerning emerging technologies in a rapidly evolving industry.

About You: The Skills & Expertise You Bring

Do you possess the following qualifications?

  • A Bachelor's degree in a relevant field or equivalent experience, along with 7 years of related experience managing typically two or more full-time employees.
  • Experience in service management within the technology sector.
  • Hands-on technical experience with a comprehensive understanding of digital and electromechanical technologies. Familiarity with Internet applications, Microsoft Office, Lotus Notes, and Oracle is preferred.
  • Excellent communication skills with a strong desire to mentor and lead a team.
  • Outstanding time management abilities.

Company Overview

Canon USA & Affiliates empowers organizations of all sizes to thrive by providing market-leading enterprise, production, and large format printing solutions, backed by exceptional professional service offerings. With a steadfast commitment to fostering professional innovation, Canon USA & Affiliates drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions.

We offer a competitive compensation package that includes, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and much more. A comprehensive list of our offerings is available upon request.

We adhere to all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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