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Service Operations Manager

2 months ago

Middletown Delaware, United States Canon Solutions America, Inc. Full time

About the Position:
Are you an inspiring leader with a passion for providing exceptional service and support? Do you thrive in nurturing a skilled team of tech-savvy service professionals within a fast-paced environment?

Canon Solutions America, a leader in technology, solutions, and services, is eager to connect with you.

We are currently in search of a Service Operations Manager to lead our dedicated team of on-site service technicians who expertly maintain and support Canon's hardware and software technology solutions, ensuring our innovative clients continue to excel.


Your Contributions:
We seek a proactive individual to oversee:

  • A team responsible for servicing and supporting specific business system products and services within a designated territory or account list, encompassing hardware, document management solutions, and associated software.
  • The recruitment, training, and development of both current and new technical representatives.
  • Timely resolution of customer issues to ensure complete customer satisfaction.
  • The management of warehousing processes related to merchandise and inventory.
  • The ongoing education and development of the team concerning emerging technologies in a rapidly evolving industry.

About You:

The Skills & Expertise You Bring:
Do you possess the following qualifications?

  • A bachelor's degree in a relevant discipline or equivalent experience, along with 7 years of related experience and management of typically two or more regular full-time employees.
  • Experience in service management within the technology sector.
  • Hands-on technical experience with a broad understanding of digital and electromechanical technologies. Familiarity with Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
  • Strong communication abilities, coupled with a desire to mentor and lead a team.
  • Excellent time management skills.

Company Overview:
About Canon Solutions America, Inc.

We empower organizations of all sizes to thrive by providing market-leading enterprise, production, and large format printing solutions, backed by outstanding professional service offerings.

With a steadfast commitment to fostering professional innovation, Canon Solutions America, Inc.

drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with sales and service locations throughout the U.S. Our parent company, Canon Inc.

(NYSE:

CAJ), which generated approximately $30.4 billion in global revenue, ranks third overall in U.S. patents granted and has been recognized as one of Fortune Magazine's World's Most Admired Companies.


Canon Solutions America offers a competitive compensation package, including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A comprehensive list of our offerings is available at


We adhere to all applicable federal, state, and local laws, regulations, orders, and mandates, including those required as a federal government contractor/subcontractor.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


If you are not viewing this job posting on our Careers' site, we cannot guarantee the validity of this posting.

For a list of our current postings, please visit us at .

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