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Service Operations Manager

2 months ago

Middletown, Rhode Island, United States Canon Solutions America Full time


About the Role
Are you a natural leader with a passion for providing exceptional service and support? Do you thrive in nurturing a dedicated team of tech-savvy service professionals within a vibrant environment? Canon Solutions America, a leader in technology, solutions, and services, is eager to connect with you.

We are currently looking for a Service Operations Manager to inspire our skilled group of on-site service technicians who diligently maintain and support Canon's hardware and software technology solutions, ensuring our innovative clients continue to excel.

Your Impact
We seek a proactive individual to oversee:

- A team responsible for servicing and supporting specific business system products and services within a designated territory or account list, including hardware, document management solutions, and associated software.
- The selection, recruitment, training, and development of both new and existing technical representatives.
- Timely resolution of customer issues to ensure complete customer satisfaction.
- The warehousing processes related to merchandise and inventory management.
- The ongoing development and education of the team concerning emerging technologies in a rapidly evolving industry.


About You:
The Skills & Expertise You Bring
Do you possess the following qualifications?

- A Bachelor's degree in a relevant field or equivalent experience, along with 7 years of related experience managing typically two or more full-time employees.
- Experience in service management within the technology sector.
- Practical field technical experience with extensive knowledge of digital and electromechanical technologies. Familiarity with Internet applications, Microsoft Office, Lotus Notes, and Oracle is preferred.
- Strong communication skills, with a commitment to developing and leading a team.
- Excellent time management abilities.


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