Propane Service Representative
7 days ago
Job Summary:
Pinnacle Propane is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities:
- Answer all incoming calls relating to the retail propane and underground utility business
- Act as internal sales for incoming calls
- Perform daily Branch Processes and Procedures
- Maintain adequate systems (CIS) knowledge
- Resolve customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Ensure the safekeeping of Company funds and property, personnel practices, security, sales, and record keeping procedures
- Document calls and issue work orders when necessary
- Schedule and dispatch bobtail delivery or service technicians
- Process monthly billing for all customers
- Receive and log payments from customers and apply to customer accounts
- Contact delinquent customers to secure payment
- Enter customer information in the database
- Process credit card payments
- Maintain customer files
- Provide daily, weekly and monthly reports as required by management
- Propane Dispensing
- Able to lift, carry, or push up to 60lbs.
- Maintain a professional image and superior customer service
- Maintain the Office and facility housekeeping appearance
Requirements:
- High School diploma, GED or equivalent training and experience
- 2+ years of accounting experience
- Strong research skills, attention to detail, organizational skills
- Courteous client contact skills
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Ability to work in a start-up environment
- Working knowledge of Microsoft Office & general computer skills
- Bilingual Preferred
- Must be able to read, write, understand and speak the English language.
- Ability to abide by all DOT rules and regulations.
- Ability to read, analyze, and interpret documents, manuals, and reports.
- Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community.
- Consistently demonstrates cooperative, team-oriented behavior.
Physical Demands:
- Employee is regularly required to talk, hear, stand, and walk
- Employee is occasionally required to lift office products and supplies, up to 20 pounds
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