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Retail Propane Customer Service Specialist

2 months ago

Payson, Arizona, United States Pinnacle Propane Full time
Job Description

Job Summary:

Pinnacle Propane is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Answer all incoming calls relating to the retail propane and underground utility business
  • Act as internal sales for incoming calls
  • Perform daily Branch Processes and Procedures
  • Maintain adequate systems (CIS) knowledge
  • Resolve customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Ensure the safekeeping of Company funds and property, personnel practices, security, sales, and record keeping procedures
  • Document calls and issue work orders when necessary
  • Schedule and dispatch bobtail delivery or service technicians
  • Process monthly billing for all customers
  • Receive and log payments from customers and apply to customer accounts
  • Contact delinquent customers to secure payment
  • Enter customer information in the database
  • Process credit card payments
  • Maintain customer files
  • Provide daily, weekly and monthly reports as required by management
  • Propane Dispensing
  • Able to lift, carry, or push up to 60lbs.
  • Maintain a professional image and superior customer service
  • Maintain the Office and facility housekeeping appearance

Requirements:

  • High School diploma, GED or equivalent training and experience
  • 2+ years of accounting experience
  • Strong research skills, attention to detail, organizational skills
  • Courteous client contact skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Ability to work in a start-up environment
  • Working knowledge of Microsoft Office & general computer skills
  • Bilingual Preferred
  • Must be able to read, write, understand and speak the English language.
  • Ability to abide by all DOT rules and regulations.
  • Ability to read, analyze, and interpret documents, manuals, and reports.
  • Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community.
  • Consistently demonstrates cooperative, team-oriented behavior.

Physical Demands:

  • Employee is regularly required to talk, hear, stand, and walk
  • Employee is occasionally required to lift office products and supplies, up to 20 pounds