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Customer Service Representative

3 months ago

Payson, United States Pinnacle Propane Full time
Job DescriptionJob Description

Customer Service Representative

Pinnacle Operating Services Company LLC., is currently looking for a Customer Service Representative in our Payson, AZ area. Our Customer Service Representative is responsible for inbound and outbound customer service including billing, service calls and dispatching. Operate within the policies and procedures outlined in Pinnacle Propane employee and operations manuals. 

At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.

Why Join Pinnacle Propane?

At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

  • Great Benefits: Including medical, vision, dental insurances, amongst others.
  • Life Insurance: Financial protection for you and your family.
  • Community Volunteering Day: A paid day off to give back to the community and make a difference.
  • Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
  • Retirement Savings Plan: Employer contributions to help you save for the future.

Essential Job Functions:

  • Answer all incoming calls relating to the retail propane and underground utility business
  • Act as internal sales for incoming calls
  • Perform daily Branch Processes and Procedures
  • Maintain adequate systems (CIS.) knowledge
  • Resolve customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Ensure the safekeeping of Company funds and property, personnel practices, security, sales, and record keeping procedures
  • Document calls and issue work orders when necessary
  • Schedule and dispatch bobtail delivery or service technicians
  • Process monthly billing for all customers
  • Receive and log payments from customers and apply to customer accounts
  • Contact delinquent customers to secure payment
  • Enter customer information in the database
  • Process credit card payments
  • Maintain customer files
  • Provide daily, weekly and monthly reports as required by management
  • Propane Dispensing
  • Able to lift, carry, or push up to 60lbs.
  • Maintain a professional image and superior customer service
  • Maintain the Office and facility housekeeping appearance

Basic Qualifications (Required):

  • High School diploma, GED or equivalent training and experience
  • 2+ years of accounting experience
  • Strong research skills, attention to detail, organizational skills
  • Courteous client contact skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Ability to work in a start-up environment
  • Working knowledge of Microsoft Office & general computer skills
  • Bilingual Preferred
  • Must be able to read, write, understand and speak the English language.
  • Ability to abide by all DOT rules and regulations.
  • Ability to read, analyze, and interpret documents, manuals, and reports.
  • Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community.
  • Consistently demonstrates cooperative, team-oriented behavior.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Employee is regularly required to talk, hear, stand, and walk
  • Employee is occasionally required to lift office products and supplies, up to 20 pounds

EEO Statement

Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.