Technical Support Specialist

1 week ago


Smyrna, Tennessee, United States EPITEC Full time

Position Overview

The Technical Support Specialist plays a crucial role in providing assistance and guidance to automotive service professionals regarding vehicle upkeep, servicing, or repairs. This position aligns with the company's commitment to brand integrity, profitability, and efficiency in cost management.

Key Responsibilities

  • Offer technical support and direction to dealership service personnel, ensuring adherence to brand standards.
  • Maintain comprehensive documentation of all inquiries, including necessary details; conduct database searches for related cases; update and finalize reports as needed. Evaluate decisions from the perspective of the customer and propose solutions that prioritize their needs and values.
  • Relay feedback from dealership technicians concerning procedural improvements to various departments across North America. Collaborate with colleagues from different functions and regions to fulfill reporting obligations.
  • Perform additional related tasks as required.

Qualifications

  • A minimum of three years in the automotive industry, alongside at least one year of relevant professional experience.

Required Skills

  • Extensive knowledge of vehicle maintenance and repair; proficient in utilizing technical service manuals and tools. Strong interpersonal and communication abilities.
  • Proficient in word processing, spreadsheet, and other PC applications to produce standard documents. Typing speed of 30 words per minute or higher.

Educational Background

  • Associate's degree preferred, or equivalent relevant coursework, seminars, and training. ASE Master Technician certification or equivalent is preferred.


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