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Client Support Specialist

2 months ago

Smyrna, Tennessee, United States BB INDUSTRIES Full time

Customer Service Associate

Department: Customer/Technical Service

Company Overview: BBB Industries, LLC stands as a premier entity in the remanufacturing sector, specializing in automotive starters, alternators, hydraulic and air disc brake calipers, power steering products, and turbochargers for both OEM and aftermarket industries. Established in 1987, our headquarters is located in Daphne, Alabama.

JOB OBJECTIVE

At BBB Industries, our associates are committed to delivering exceptional customer service while fostering a positive atmosphere that enhances the overall customer journey. As a Customer Service Associate, your responsibilities will include:

1. Engaging with customers to swiftly and effectively address their inquiries and concerns through telephone and email communications.

2. Cultivating and sustaining a constructive relationship between customers and the organization.

3. Ensuring customer satisfaction and delivering professional support in a dynamic environment.

REQUIREMENTS & SKILLS

- A minimum of 1 year of experience in Customer Service.

- Excellent communication and organizational abilities.

- Capability to excel in a collaborative team setting.

- Proficiency in managing a high volume of phone calls and emails simultaneously.

CORE RESPONSIBILITIES

- Process customer orders and provide updates on existing orders.

- Assist customers with inquiries regarding stock availability, pricing, and application lookups.

- Communicate customer agreements and company policies related to product sales and services.

- Ensure quality service delivery to customers and interdepartmental teams.

- Utilize internal systems and online resources to resolve customer inquiries accurately.

- Manage communication via phone, email, and instant messaging with both customers and internal teams.

- Provide support for catalog, product, order, and part number inquiries to ensure customer satisfaction.

- Collaborate as a key member of the customer service team, contributing to the enhancement of existing processes and systems aimed at improving efficiency and responsiveness, with a focus on enriching the customer experience.

YOU WOULD ENJOY THIS ROLE IF YOU ARE:

- Detail-oriented.

- Possessing strong critical thinking and problem-solving skills.

- Thriving in a team-oriented environment.