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Hotel Front Desk Associate

2 months ago

New Castle, Delaware, United States Embassy Suites by Hilton Newark Wilmington South Full time

About the Role

We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Embassy Suites by Hilton Newark Wilmington South. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  • Manage guest account information, ensuring accuracy and up-to-date records
  • Handle customer complaints and concerns in a professional and courteous manner
  • Collaborate with the housekeeping department to ensure guest rooms are ready and prepared for arrival
  • Welcome, register, and check-in guests, providing keys and room numbers, and recording credit card information
  • Respond to incoming calls, online and in-person room bookings requests, and answer questions about guest needs, including room rates, available rooms, amenities, rewards programs, and special requests

Requirements

  • Previous experience or working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Ability to work well under pressure and handle stressful situations

What We Offer

As a Hotel Front Desk Clerk at Embassy Suites by Hilton Newark Wilmington South, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. If you are a motivated and customer-focused individual with a passion for the hospitality industry, we encourage you to apply for this exciting opportunity.