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Hotel Front Desk Representative

1 month ago

New York, New York, United States ENDEAVOR HOSPITALITY GROUP LLC Full time
Hotel Front Desk Receptionist Job Description

We're seeking a professional and welcoming hotel front desk receptionist to provide exceptional service to our guests.

As a key member of our team, you'll be responsible for managing guest information, distributing keys and room assignments, and answering inquiries to ensure a memorable stay.

The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.

Responsibilities:
  • Collaborate with housekeeping staff to ensure rooms are ready for new guests
  • Address customer complaints in a professional manner
  • Welcoming and checking in/out guests, distributing keys and room assignments, and recording credit card information
  • Managing room bookings in-person, online, and through incoming calls, and answering inquiries about guests' needs
General Bookkeeping:

Ensure all hotel guest account information is accurate and up-to-date

Qualifications:
  • Experience in answering telephone calls and resolving stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school diploma or equivalent required
  • Excellent interpersonal, time management, organizational, and customer service skills
Compensation:

$25 hourly