Hotel Front Desk Representative

3 weeks ago

New Orleans, Louisiana, United States Caesars Entertainment Full time
Job Title: Hotel Front Desk Agent

Caesars New Orleans Casino & Hotel is seeking a skilled Hotel Front Desk Agent to join our team. As a Hotel Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable experience for each and every visit.

Key Responsibilities:
  • Register guests upon arrival and departure, ensuring proper credit is received and special requests are noted and fulfilled.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Maintain complete knowledge at all times of hotel features, services, hours of operation, room types, numbers, layout, decor, appointments, and location.
  • Obtain assigned bank and ensure accuracy of contracted monies and keep bank secure at all times.
  • Answer department telephone within specified number of rings determined by property guidelines.
  • Advise guest of any messages, mail, faxes, etc. received for them.
  • Communicate services and amenities of the hotel to guests.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • File registration cards and vouchers in bucket by room number.
  • Document all guest requests, complaints, or problems.
  • Interact with resort staff in a professional manner, assisting other departments with necessary information.
  • Communicate all pertinent information to the Front Office Leaders.
  • Comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities.
  • Attend and participate in all hotel and/or departmental meetings, training sessions, and other information meetings.
  • Comply with hotel grooming standards for both uniformed and non-uniformed associates.
  • Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues.
Requirements:
  • Must be at least 21 years of age.
  • High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.
  • Strong interpersonal skills and outgoing personality.
  • 2+ years experience in a service industry, preferably in the hospitality industry.
  • Must have excellent customer service skills and strong problem-solving skills.
  • Ability to utilize computer software and hardware required.
  • Ability to easily maneuver on computer keyboard required.
  • Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
  • Knowledge of additional language(s) preferred.
  • Must be guest-service oriented and have excellent hospitality skills.
  • Must be able to type at least 25 wpm.
  • Must be able to pass a simple mathematics test.
  • Must be able to get along well with co-workers and work as a team.
  • Must be flexible to work weekend and holidays.
  • Must present a well-groomed appearance.
Physical, Mental, and Environmental Demands:
  • Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time.
  • Able to respond calmly in busy situations.
  • Able to tolerate area with high noise levels.
  • Must be able to lift up to 60 pounds.
  • Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
  • Respond to visual and aural cues. Able to read, write, and communicate directions in English clearly.
  • Accurately count and balance bank at the beginning and end of shift. Process all cash and credit card transactions.
  • Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine, and copier machine.

Caesars New Orleans is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

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