Front Desk Associate
2 months ago
Job Summary:
The Front Desk Associate will provide exceptional guest service and support to hotel guests, ensuring a seamless and memorable experience at the Hard Rock Hotel and Casino Atlantic City.
Key Responsibilities:
- Warmly greet hotel guests and provide a smooth registration, arrival, and departure process.
- Maintain thorough knowledge of hotel amenities and local attractions to best advise guests.
- Communicate with the Front Desk Manager and other departments to ensure guest requests are met.
- Assist with booking guest reservations and respond to guest inquiries.
- Offer alternative options to guests if their requests cannot be satisfied.
- Provide bell assistance to each guest upon departure.
- Perform other duties as assigned, including assisting Rooms Control as needed.
Requirements:
- High School Diploma or equivalent education required, with a minimum of front desk/hotel experience preferred.
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Strong mathematical skills specific to position responsibilities.
- Effective communication skills in English, with the ability to communicate with guests in a professional and courteous manner.
What We Offer:
The Hard Rock Hotel and Casino Atlantic City offers a dynamic and fast-paced work environment, with opportunities for growth and development. As a Front Desk Associate, you will be part of a team that is dedicated to providing exceptional guest service and ensuring a memorable experience for our guests.
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