Front Desk Associate

2 months ago


Atlantic City New Jersey, United States Hard Rock Hotel and Casino Atlantic City Full time

Job Summary:

The Front Desk Associate will provide exceptional guest service and support to hotel guests, ensuring a seamless and memorable experience at the Hard Rock Hotel and Casino Atlantic City.

Key Responsibilities:

  • Warmly greet hotel guests and provide a smooth registration, arrival, and departure process.
  • Maintain thorough knowledge of hotel amenities and local attractions to best advise guests.
  • Communicate with the Front Desk Manager and other departments to ensure guest requests are met.
  • Assist with booking guest reservations and respond to guest inquiries.
  • Offer alternative options to guests if their requests cannot be satisfied.
  • Provide bell assistance to each guest upon departure.
  • Perform other duties as assigned, including assisting Rooms Control as needed.

Requirements:

  • High School Diploma or equivalent education required, with a minimum of front desk/hotel experience preferred.
  • Ability to work flexible schedules, including nights, weekends, and holidays as required.
  • Strong mathematical skills specific to position responsibilities.
  • Effective communication skills in English, with the ability to communicate with guests in a professional and courteous manner.

What We Offer:

The Hard Rock Hotel and Casino Atlantic City offers a dynamic and fast-paced work environment, with opportunities for growth and development. As a Front Desk Associate, you will be part of a team that is dedicated to providing exceptional guest service and ensuring a memorable experience for our guests.


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