Front Desk Associate

4 weeks ago


Atlantic City New Jersey, United States Hard Rock Hotel and Casino Atlantic City Full time

Job Summary:

The Front Desk Associate will provide exceptional guest service and support to hotel guests at the Hard Rock Hotel and Casino Atlantic City. This role is responsible for ensuring a seamless registration, arrival, and departure process for all guests, while maintaining a thorough knowledge of property amenities and local attractions.

Key Responsibilities:

  • Warmly greet hotel guests and provide a personalized registration experience.
  • Maintain accurate records of guest stays, including check-in and check-out times, room assignments, and special requests.
  • Communicate effectively with guests to resolve any issues or concerns, and provide alternative options when necessary.
  • Assist with booking guest reservations, including walk-ins, and respond to guest requests in a timely and professional manner.
  • Offer bell assistance to each guest upon departure, ensuring a smooth and efficient check-out process.
  • Perform other duties as assigned, including assisting Rooms Control and adhering to all protocols and guidelines related to the property.

Requirements:

  • High School Diploma or equivalent education required, with a minimum of front desk/hotel experience preferred.
  • Ability to work flexible schedules, including nights, weekends, and holidays as required.
  • Strong mathematical skills specific to position responsibilities.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with guests in English.

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