Front Desk Representative

4 weeks ago


New York, New York, United States 3232 Hotel LLC Full time
Job Opportunity
Hotel Front Desk Agent

3232 Hotel LLC is seeking a highly motivated and reliable Front Desk Agent to join our team in a full-time position. The ideal candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role. Opportunities for overtime are often available.

Key Responsibilities
  • Provide exceptional customer service to guests, ensuring their satisfaction and security
  • Check in guests, monitor who is entering the property, and provide information on services offered by the hotel
  • Respond to and log all guest concerns and requests in a timely manner
  • Field outside phone calls and provide information about the hotel and current availability
  • Post additional charges to guest folios and update the system for any cancellations or changes to reservations
  • Accept walk-in guests and be able to appropriately charge them for available rooms
  • Verify guests have valid credit information on file before allowing check-in
  • Track and respond to guest requests using our cloud-based internal system

Requirements
  • High school diploma or equivalent required
  • Able to work a flexible schedule, including weekends and holidays
  • Comfortable learning and working with cloud-based hotel management software
  • Experience in a hotel front desk position or comparable customer service role is a plus
  • Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement

About Us
3232 Hotel LLC is a boutique hotel in midtown Manhattan with a bar and restaurant. We offer a dynamic and fast-paced work environment with opportunities for growth and development.

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