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Hotel Front Desk Agent

1 month ago

New Orleans, Louisiana, United States Q&C Hotel Bar New Orleans Autograph Collection Full time
Hotel Guest Service Representative

We are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Q&C Hotel Bar New Orleans Autograph Collection.

Key Responsibilities:
  • Provide exceptional customer service to guests, addressing their needs and resolving any issues in a timely and professional manner.
  • Manage guest accounts, process payments, and handle room assignments and key distribution.
  • Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests.
  • Collaborate with the housekeeping department to ensure guest accommodations are ready and meet the highest standards.
Requirements:
  • 1+ year of experience in the hotel industry or a related field.
  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office and reservation management systems.
  • Excellent communication, time management, and organizational skills.

As a hotel guest service representative, you will be the face of our hotel, providing a warm and welcoming experience for our guests. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.