Customer Care Associate
2 weeks ago
Company Overview
Richelieu is a prominent leader in North America, specializing in the distribution, importation, and manufacturing of unique hardware and complementary products tailored for various environments including kitchens, baths, storage, closets, home offices, and commercial spaces. Our diverse clientele encompasses cabinetmakers, furniture and kitchen manufacturers, residential and commercial woodworkers, kitchen and bath dealers, contractors, designers, architects, and renovation superstores. With an extensive catalog of over 130,000 products and 106 locations, Richelieu is committed to serving over 90,000 customers through a dedicated and skilled field force.
Since our establishment in 1968, we have thrived for over 54 years, grounded in a robust set of Core Values that guide our operations: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These principles empower Richelieu to fulfill our daily Mission: To enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage solutions.
Our Opportunity
We are currently in search of a Customer Service Representative to become a vital part of our professional team.
Key Responsibilities
In this essential role within the Richelieu organization, the Customer Service Representative will be tasked with delivering exceptional customer service support by acquiring, analyzing, and confirming the accuracy of order information promptly. This position is also responsible for upholding high standards of service and ensuring customer satisfaction.
- Respond to customer phone calls regarding order placements and provide sales quotations.
- Collaborate closely with outside sales representatives on customer orders and quotes.
- Assist customers in the showroom by addressing inquiries and facilitating order placements.
- Encourage new or additional sales for customers through phone interactions and in-person consultations in the showroom.
- Investigate product solutions for customers to address field-project challenges.
- Restock showroom displays and conduct cycle counts as necessary.
What We Are Looking For
- 1 - 2 years of experience in a comparable role is preferred.
- Experience in the building materials industry is advantageous.
- Strong customer service, problem-solving, and project management skills.
- Team-oriented with a proactive approach.
- Demonstrated drive and creativity.
- Proficient in Microsoft Word and Excel.
- Familiarity with AS400 is a plus.
- High School diploma required; some college coursework preferred.
- Ability to lift up to 50 lbs.
Compensation and Benefits
We offer a competitive hourly rate based on market standards, along with a comprehensive group insurance program that includes medical, dental, vision, life, and disability coverage. Additional benefits include an Employee Stock Purchase Plan with employer contributions, a 401(K) plan, and paid vacation and holidays.
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