Customer Experience Associate

7 days ago


MagstattleBas, Grand Est, United States H&H Automotive Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as an Appointment Coordinator. As a key member of our Customer Experience Team, you will play a critical role in providing exceptional service to our customers and driving sales growth for our dealerships.

Key Responsibilities
  • Handle all internet and phone sales inquiries, qualifying customer needs and scheduling appointments for our sales team.
  • Communicate effectively with customers via phone, email, or text to provide timely and accurate information about our vehicles and services.
  • Update customer information as needed and maintain accurate records of customer interactions.
  • Collaborate with our sales department staff to ensure seamless communication and a best-in-class customer experience.
Requirements
  • At least 1 year of general business experience, preferably in a sales or customer service role.
  • High school diploma or equivalent required.
  • Excellent communication and customer service skills, with the ability to work in a fast-paced environment.
  • Strong computer and technology skills, with proficiency in CRM software and other sales tools.
  • Punctuality and minimal absences, with a strong work ethic and attention to detail.
What We Offer
  • A competitive hourly rate, plus commission opportunities for top performers.
  • A comprehensive benefits package, including health, vision, and dental insurance, as well as a 401(k) plan with company match.
  • Opportunities for career growth and professional development, with a focus on customer experience and sales excellence.
  • A dynamic and supportive work environment, with a team-oriented culture and a commitment to excellence.


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