Senior Customer Care Coordinator
2 weeks ago
We are seeking a **Senior Customer Care Coordinator** for our CRES division.
**Company Overview**
At BNP Paribas Group, we are committed to making a positive impact on society and the environment. Our initiatives focus on enhancing diversity, supporting women entrepreneurship, financing small businesses, and promoting sustainable energy solutions. We strive to improve lives and strengthen communities through our operations.
**Position Summary**
The Senior Customer Care Coordinator is responsible for executing various service-related tasks and providing support within the designated unit. This role involves coordinating information between internal teams and external clients, as well as resolving standard to moderately complex service-related issues.
**Key Responsibilities**
- Manage Automatic Payment Draft setups.
- Prepare and process Lien Releases.
- Address standard to moderately complex service inquiries from both internal and external clients.
- Review incoming work and liaise with appropriate resources as necessary.
- Edit mortgage details, including changes to names and addresses.
- Maintain comprehensive knowledge of unit policies, procedures, standards, and workflows.
- Act as an escalation point for service-related concerns.
- Assist in identifying and recommending operational enhancements.
**Additional Responsibilities**
Perform other duties as assigned.
**Required Qualifications**
This position requires a foundational understanding of systems and procedures, typically acquired through prior work experience or education. A minimum of 5 years of experience in Mortgage Servicing is essential. Vocational or technical education may be required in addition to prior experience.
**Education**
A High School Diploma or GED is required.
**Skills and Competencies**
Strong knowledge of products, policies, and processes relevant to the assigned unit is necessary. A solid understanding of banking operations is also required.
**Equal Employment Opportunity**
BNP Paribas Group is an Equal Opportunity employer, dedicated to providing equal employment opportunities to all candidates without regard to any status protected by applicable law. We are also an Affirmative Action employer, welcoming applications from minority, female, disabled, and veteran candidates.
**Primary Location:** United States
**Job Type:** Full-time
**Job Category:** Mortgage
**Reference:** *
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