Customer Care Agent

2 weeks ago


MagstattleBas, Grand Est, United States Hotel Resource Full time

Position Overview

The Customer Care Agent plays a crucial role in providing exceptional service to clients seeking assistance with hotel reservations. This position is integral to ensuring customer satisfaction through effective communication and problem-solving.

Company: Hotel Resource

Category: Customer Service

Employment Type: Full-Time/Part-Time

Qualifications:

- High School diploma or equivalent required; college degree preferred.

- 1-2 years of experience in a customer-facing role, preferably in a call center or retail environment.

- Familiarity with the travel industry is advantageous.

- Proficiency in English and additional language skills relevant to the market served.

Key Responsibilities:

1. Handle inbound and outbound calls addressing customer inquiries and requests.

2. Process reservation modifications, cancellations, and other related transactions.

3. Collaborate with partner hotels to resolve issues and utilize application software effectively.

4. Maintain adherence to attendance and staffing metrics.

Essential Skills:

- Strong problem-solving abilities with meticulous attention to detail.

- Excellent verbal and written communication skills.

- Previous experience in a contact center is preferred.

- Data entry experience is a plus.

Personal Attributes:

- Customer-focused with a proactive approach.

- Flexible with work schedules and willing to work extended hours or during holidays.

- High level of integrity and accountability.

Equal Opportunity Employment:

We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and abilities, fostering a diverse and inclusive work environment.



  • Magstatt-le-Bas, Grand Est, United States OCI Insurance and Financial Services, Inc. Full time

    Position OverviewOCI Insurance and Financial Services, Inc. is looking for a dedicated and enthusiastic Agent Engagement Specialist to enhance our sales initiatives. This role is crucial in fostering relationships with our network of agents.Key ResponsibilitiesProactively reach out to partnered agents to establish and maintain strong connections.Engage with...


  • Magstatt-le-Bas, Grand Est, United States Independent Insurance Agents of Nebraska Full time

    Job SummaryWe are seeking a highly motivated and experienced Insurance Sales Agent to join our team at Independent Insurance Agents of Nebraska. As an Insurance Sales Agent, you will be responsible for developing and maintaining relationships with clients, identifying new business opportunities, and providing exceptional customer service.Key...


  • Magstatt-le-Bas, Grand Est, United States Toast Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Toast Inc. As a key member of our Guest Support team, you will be responsible for managing a team of agents and overseeing the restaurant guest experience.Key ResponsibilitiesTeam Management: Manage and coach a team of 10-15 agents, monitoring their...


  • Magstatt-le-Bas, Grand Est, United States Archomaha Full time

    Bilingual Customer Support SpecialistArchomahaFull-Time Customer Support RolePOSITION OVERVIEWDeliver assistance for the Archomaha website and its offeringsFacilitate order processing and manage customer dataProvide training to clients and technical assistanceTranslate documents and resources between Spanish and EnglishPRIMARY DUTIESAddress inquiries through...


  • Magstatt-le-Bas, Grand Est, United States Toast Inc Full time

    Schedule: Tuesday - Saturday 9a-6p CST, hybrid work model. Company Overview: Toast Inc. is dedicated to creating a comprehensive restaurant platform that empowers establishments to adapt, take charge, and focus on their core passion: nurturing their beloved businesses. Role Overview: As a Customer Support Team Leader, you will oversee a group of agents...


  • Magstatt-le-Bas, Grand Est, United States Independent Insurance Agents of Nebraska Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at Independent Insurance Agents of Nebraska. As a Personal Lines Customer Service Agent, you will play a vital role in supporting our selling agents by performing a variety of essential functions and tasks.Key Responsibilities:Gathering...


  • Magstatt-le-Bas, Grand Est, United States Sherman Willis - State Farm Agent Full time

    Job Description**About the Role**We are seeking a highly motivated and customer-focused Insurance Account Representative to join our team at Sherman Willis - State Farm Agent. As a key member of our agency team, you will have the opportunity to develop and build relationships with customers in our community, promoting State Farm products including auto,...


  • Magstatt-le-Bas, Grand Est, United States Rhwhotels Full time

    About RHW HotelsRHW Hotels is a leading hospitality company dedicated to providing exceptional service to our guests.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming...

  • Front Desk Agent

    5 days ago


    Magstatt-le-Bas, Grand Est, United States EVEN Hotels Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at EVEN Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesGuest Services: Greet guests with a...

  • Front Desk Agent

    2 days ago


    Magstatt-le-Bas, Grand Est, United States EVEN Hotels Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at EVEN Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesGuest Services: Greet guests with a...

  • Front Desk Agent

    4 days ago


    Magstatt-le-Bas, Grand Est, United States EVEN Hotels Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at EVEN Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesGuest Services: Greet guests with a...

  • Cleaning Agent

    7 days ago


    Magstatt-le-Bas, Grand Est, United States Hhautomotive Full time

    About UsHhautomotive is a family-owned and operated business with a rich history dating back to 1930. We are committed to providing a Best in Class experience for our customers and associates alike.Our MissionWe strive to be the best in every aspect of our business, from customer service to community involvement. Our guiding principles are built on a...


  • Magstatt-le-Bas, Grand Est, United States National Indemnity Company Full time

    Company:NICO National Indemnity CompanyAs part of the esteemed Berkshire Hathaway group of insurance firms, we provide exceptional opportunities for professionals eager to advance their careers within a successful organization. Our company is characterized by unmatched financial stability, extensive benefits typical of larger corporations, and a vibrant,...


  • Magstatt-le-Bas, Grand Est, United States National Indemnity Company Full time

    Company:NICO National Indemnity CompanyAs a proud member of the Berkshire Hathaway group of insurance companies, we provide exceptional opportunities for professionals eager to thrive within a successful organization. Our company is characterized by unmatched financial strength, stability, and comprehensive benefits typically associated with larger...


  • Magstatt-le-Bas, Grand Est, United States National Indemnity Company Full time

    Company:NICO National Indemnity CompanyAs part of the esteemed Berkshire Hathaway group of insurance companies, we provide exceptional opportunities for professionals eager to thrive within a successful organization. Our firm combines remarkable financial strength and stability with comprehensive benefits typically associated with larger corporations, all...


  • Magstatt-le-Bas, Grand Est, United States AdaptHealth Corp. Full time

    Role Overview: The Customer Service Specialist plays a vital role in ensuring exceptional service delivery to our patients. This position involves a dynamic work environment where the specialist will handle both incoming and outgoing communications. Responsibilities include gathering, assessing, and confirming the accuracy of information from referrals,...


  • Magstatt-le-Bas, Grand Est, United States Holiday Inn Express & Suites Omaha Downtown - Airport Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Holiday Inn Express & Suites Omaha Downtown - Airport. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and memorable.Key ResponsibilitiesGuest...


  • Magstatt-le-Bas, Grand Est, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.Key ResponsibilitiesGuest Check-In/Check-Out: Greet and communicate cordially with guests,...


  • Magstatt-le-Bas, Grand Est, United States Kyle Iske - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Associate. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their insurance needs, and providing personalized solutions to meet those...


  • Magstatt-le-Bas, Grand Est, United States Richelieu Hardware Full time

    Company Overview Richelieu is a prominent leader in North America, specializing in the distribution, importation, and manufacturing of unique hardware and complementary products tailored for various environments including kitchens, baths, storage, closets, home offices, and commercial spaces. Our diverse clientele encompasses cabinetmakers, furniture and...