Customer Support Associate I

2 weeks ago

MagstattleBas, Grand Est, United States Canon Solutions America, Inc. Full time

Customer Support Associate I

Location: United States

Job ID: 31840
Type: Full-Time
# of Openings: 1
Category: Facilities

Position Overview

The Customer Support Associate I is tasked with ensuring the efficient execution of various on-site responsibilities, focusing on delivering exceptional customer service and achieving overall client satisfaction.

Your Contributions

Mail and Courier Operations:

- Accountable for the timely and precise handling of receiving, sorting, delivering, picking up, and processing all courier items, interoffice correspondence, periodicals, and all classes of postal mail.

- Monitors and tracks courier and accountable items (e.g., FedEx, UPS, Certified Mail).

- Investigates and directs unidentified and generic mail.

- Logs, delivers, and tracks messenger items efficiently.

- Addresses customer inquiries and requests promptly.

- Conducts routine maintenance of equipment.

- Maintains records of customer inquiries and the fulfillment of requests.


Shipping and Receiving Duties:

- Responsible for the shipping and receiving of incoming and outgoing packages, materials, parts, or products, ensuring accurate record-keeping for all shipments.

- Accepts shipments, counts items, retains shipping documentation, adheres to delivery schedules for incoming shipments, and secures customer signatures as necessary.

- Operates shipping and receiving equipment, responds to customer requests, performs data entry, and manages inventory effectively.

Qualifications: Skills & Expertise

This role involves direct interaction with customers and requires adherence to customer policies and protocols, which may include health and safety measures.

- High School Diploma, GED, or equivalent experience is required, along with less than one year of relevant experience.

- Basic computer skills and technical knowledge are essential.

- Ability to manage multiple tasks and prioritize effectively to meet deadlines.

- Strong customer service and communication skills are necessary.

- Capability to work independently with minimal supervision.

- Willingness to work overtime as needed.

- Must take all necessary steps to obtain security and/or other clearances required by clients.

- May require travel between various client locations, necessitating a valid driver's license and an acceptable driving record.

- Ability to lift up to 50 lbs.

- Must be able to spend extended periods standing, bending, walking, reaching, and pulling while performing job duties.

Company Overview

Canon Solutions America, Inc. empowers organizations of all sizes to thrive by providing leading-edge enterprise, production, and large format printing solutions, complemented by outstanding professional service offerings. With a steadfast commitment to fostering professional innovation, Canon Solutions America, Inc. drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with sales and service locations nationwide. Our parent company, Canon Inc. (NYSE: CAJ), achieved approximately $30.4 billion in global revenue and ranks third in U.S. patents granted.


Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more. A detailed list of our offerings is available upon request.


We adhere to all applicable federal, state, and local laws, regulations, orders, and mandates, including those required as a federal government contractor/subcontractor.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For a list of our current job openings, please visit our Careers site.


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