Customer Engagement Representative for Insurance

2 weeks ago


Carmel, Indiana, United States Indiana Farm Bureau Full time

Insurance Customer Service Representative

Location: Carmel, Indiana

Overview:

The Insurance Customer Service Representative plays a vital role in fostering relationships with our clients by delivering comprehensive product and service information.

Key Responsibilities:

  • Engage directly with clients to provide essential product and service insights.
  • Support sales and marketing initiatives for Agents while assisting with various office functions, including appointment scheduling, insurance quoting, and call handling.
  • Identify effective solutions to resolve client issues, ensuring satisfaction and compliance with company policies.
  • Collaborate with relevant departments to facilitate problem resolution.
  • Establish and maintain strong client relationships, consistently striving to exceed expectations and understand their unique needs.
  • Work under guidance to prioritize and manage tasks efficiently, focusing on continuous improvement to meet business goals.

Qualifications for Success:

  • High School diploma or equivalent required.
  • Ability to secure a Property and Casualty insurance license within the first two years of employment.
  • Experience in insurance or claims is advantageous.
  • Strong communication skills to effectively address the diverse needs of various audiences.
  • Basic understanding of numerical concepts for performing mathematical transactions.
  • Attention to detail and accuracy is essential.

Benefits:

  • A company that prioritizes work/life balance.
  • Paid vacation and sick leave.
  • 401K plan with matching contributions.
  • Full-time position with a standard Monday to Friday schedule.
  • Potential for annual bonuses, with possible payouts up to 20% of salary.
  • Incentives and contests to promote engagement.
  • Eligibility for benefits within 30 days of employment.
  • Competitive pay based on experience.
  • Opportunities for teamwork and collaboration.
  • Paid hours for volunteering.

Education:

High School diploma or equivalent required.

Job Category: Marketing

Job Type: Full-Time



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