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Customer Engagement and Automotive Service Specialist

2 months ago

Carmel, Indiana, United States Bridgestone Retail Operations Full time
Company Overview

Bridgestone Retail Operations (BSRO) is a prominent division of Bridgestone Americas, employing over 22,000 individuals across North America. With a network of more than 2,200 company-owned locations, including well-known brands, BSRO is a leader in tire and automotive services.

With extensive operations throughout North America and generating over $3 billion in tire and auto service sales, Bridgestone Retail Operations offers a solid foundation for career advancement.


In every role, representing the Bridgestone name means being a valued member of a team dedicated to our mission to "Serve Society with Superior Quality." We provide more than just competitive compensation.

Our offerings include structured training, performance bonuses, paid time off, comprehensive healthcare plans for both full-time and part-time staff, and a 401k plan to support your future.


We believe that individuals can only deliver exceptional service and quality when they can be their authentic selves at work and feel supported.

We are committed to embracing diverse perspectives, individuals, and teams, recognizing the importance of viewing our business through various lenses.

We are assembling a team as diverse as the communities we serve. Show us your unique skills, resilience, and creativity. Your individuality is what we seek.

Job Category

Retail

Position Summary

Sign-On Bonus of $750 (for first-time hires)


The Retail Customer Engagement and Automotive Service Specialist (CESS) is a distinctive hybrid position within our stores, designed as a key pathway for future career advancement within our organization.

This role primarily focuses on customer interaction by identifying needs, suggesting suitable products and/or services, executing entry-level vehicle maintenance tasks, and ensuring customer satisfaction through prompt and thorough service completion.

Successful candidates will gain comprehensive knowledge of store operations and will adeptly transition between customer engagement and essential vehicle service tasks as necessary.

Responsibilities

Hybrid Role

- Customer service, sales, and issue resolution - 75%
- Basic vehicle maintenance tasks, including oil changes, tire services, and fluid checks - 25%
- Store operations, including opening/closing duties, inventory management, and displays - as needed

Growth and Career Development Role

- May assist the Manager or act as Manager-On-Duty in specific situations or to support development
- Will learn all facets of store operations and alternate between front-end and back-end tasks

Minimum Qualifications

- High School Diploma or equivalent
- Valid driver's license
- Customer service orientation and a mindset geared towards career growth
- Ability to complete required training courses and modules for this position
- Capability to learn and perform basic vehicle service tasks
- Proficiency in learning and utilizing store systems

Preferred Qualifications

- Two-year degree or non-traditional education through training program completion, certification, or other evidence of a growth mindset
- Previous experience in consumer retail sales
- Prior automotive experience is advantageous
- Previous management or supervisory experience is a plus

Our Crew Knows Benefits

- Health benefits that commence on the first day of employment for all full-time team members:

- Paid vacation and holidays
- On-the-job training and company-sponsored ASE certifications
- Tuition reimbursement program
- 401(k) matching
- Vision and dental coverage
- On-demand pay (daily pay) program available

Our Values Give Back To You

Professional Development:
We provide resources to help you advance in your career, regardless of your current position.

Community & Involvement:
We take pride in engaging with our local communities and contributing where we can.

Integrity & Teamwork:
Our teams are distinguished by a family-like atmosphere and a commitment to doing things right, always.

Bridgestone is an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.