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Customer Service Representative

2 months ago

Carmel, Indiana, United States Washington Prime Group Full time

**Job Summary**

Washington Prime Group is seeking a highly skilled and experienced professional to join our team as a Guest Services Representative. This role will be responsible for enhancing the overall success of our mall through the implementation of marketing programs, community events, and administrative support.

**Key Responsibilities**

• Assist in the creation, implementation, and execution of community events and marketing programs

• Maintain property website, social media communications, and collateral materials

• Work closely with tenants to obtain feedback and sales data

• Assist in planning marketing-related meetings and develop a calendar of events

• Ensure all seasonal signage and messaging is up to date and accurate

• Assist with marketing-related programs, including KidX and special events

• Create proof of performance recaps after events

• Assist with ordering and setting up holiday decorations

• Execute administrative support for the mall office

• Assist with daily administrative tasks and answer the main office telephone

• Regular, predictable attendance and ability to work in a stressful environment

• Strong computer skills, organization skills, and verbal and written communication skills

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

**Requirements**

• 13 years of administrative experience in customer service, event planning, or retail

• High school diploma or better