Customer Service and Sales Representative
1 week ago
- Performance-based bonuses
- Company events
- Competitive salary package
- Employee discounts on services
- Opportunities for training and professional growth
Position Summary:
We are looking for enthusiastic, friendly, and sales-driven individuals to join our team at The Lash Lounge Carmel as Customer Service and Sales Representatives.
About Us: The Lash Lounge is the premier destination for eyelash and eyebrow services, allowing our clients to step out with confidence.
Why Join Our Team: We pride ourselves on our vibrant and rewarding work culture, filled with wonderful guests and supportive colleagues. As part of our sales team, you will earn commissions and bonuses in addition to a competitive hourly wage. Benefits include complimentary lash and brow services and discounts on products.
Availability:
Must be available for weekday, weekend, and evening shifts.
Key Responsibilities:
- Achieve and surpass guest membership and appointment scheduling goals
- Engage with guests to highlight the advantages of our services, memberships, and retail offerings
- Manage appointment bookings, communicating effectively via phone, text, and email
- Deliver an exceptional experience to ensure guest loyalty
- Resolve customer issues promptly, escalating when necessary to prevent future occurrences
- Maintain accurate sales records and guest/member information using MindBody software
- Perform additional tasks as required
- Outgoing and spirited team player with a passion for outstanding customer service
- Enjoys building relationships with clients
- Exhibits excellent communication skills, both verbal and listening
- Thrives in fast-paced environments, adept at multitasking and prioritizing
- Demonstrates integrity and respect, steering clear of workplace drama
- Presents professionally, confidently, and is approachable
- Proficient with various technology platforms and eager to learn new systems
- Minimum of 2 years in customer service and/or front desk roles
- Preferred 2 years of sales and/or marketing experience, particularly in retail or membership settings
- Experience in salon or beauty services is a plus
Both full-time and part-time positions are available. Reports directly to the Salon Manager and collaborates with the Front Desk team.
Compensation:
Sales commissions plus a base pay ranging from $13.00 to $15.00 per hour, along with eligibility for bonuses.
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