Hotel Operations Manager

2 weeks ago


Glen Allen, United States Courtyard by Marriott Glen Allen VA Full time
About the Role

The General Manager is responsible for overseeing the daily operations of the Courtyard by Marriott Glen Allen VA, ensuring exceptional guest service and financial performance. This leadership role requires a strong track record of building a positive service culture and driving business results.

Key Responsibilities
  • Hotel Operations Management: Lead and direct all hotel operations, including budgeting, forecasting, strategic planning, and implementing company policies and standards.
  • Guest and Associate Satisfaction: Ensure high levels of guest satisfaction and associate engagement, monitoring and developing team member performance.
  • Team Leadership: Recruit, interview, and train associates, overseeing service quality, operational efficiency, and guest satisfaction.
  • Performance Management: Identify operational performance gaps and implement measures to correct deficiencies, monitoring and developing team member performance.
Requirements
  • Experience: 3 years of General Manager, Hotel Manager, or equivalent experience.
  • Leadership Skills: Strong people leadership, with a proven track record of building a positive service culture.
  • Market Knowledge: Local market experience is highly beneficial.
  • Brand Expertise: Marriott brand experience is preferred.
Desirable Attributes
  • Quality: Demonstrate a commitment to delivering high-quality service and products.
  • Productivity: Show a track record of driving business results and improving operational efficiency.
  • Dependability: Demonstrate reliability and a strong work ethic.
  • Customer Focus: Prioritize guest satisfaction and build strong relationships with customers.
  • Adaptability: Show a willingness to adapt to changing business needs and priorities.


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