Hotel Operations Manager

1 week ago


Glen Ellyn, Illinois, United States InsideHigherEd Full time
Hotel Supervisor, Operations

College of DuPage is seeking a highly skilled Hotel Supervisor, Operations to join our team. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional customer service, and supervising a team of front desk and housekeeping staff.

Key Responsibilities:
  • Supervise and coordinate the daily operations of the hotel, including housekeeping, front desk, and vendor management.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Supervise and train a team of front desk and housekeeping staff, providing guidance and support to ensure they meet the highest standards of service.
  • Manage the hotel's inventory, including linens, cleaning supplies, and other essential items.
  • Coordinate with vendors to ensure timely delivery of supplies and services.
  • Assist with the development and implementation of hotel policies and procedures.
  • Monitor and maintain the hotel's cleanliness and organization, ensuring a high level of quality and attention to detail.
  • Perform other duties as assigned by the Hotel Manager.
Requirements:
  • High school diploma or equivalent required.
  • 2 or more years of college coursework, equivalent experience, or in-industry experience required.
  • 2-3 years of hotel, food service, housekeeping, or similar experience required.
  • Demonstrated ability to work with people and give/take directions required.
  • Supervisory experience preferred.
  • Opera PMS preferred.
Working Conditions:
  • Familiarity with safety and sanitation procedures.
  • Familiarity with proper care of laundry equipment.
  • Ability to work with cleaning products.
  • Ability to lift and move equipment up to 50 lbs.
  • Ability to stand for long periods of time.
  • Ability to work on a computer system for hotel property management and point of sale systems.
Benefits:

College of DuPage offers a competitive salary and benefits package, including paid time off, tuition discounts for employees and dependents, medical, dental, vision, and retirement benefits. We are an equal opportunity employer committed to diversity and creating an inclusive environment for all employees.



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