Hotel Reception Specialist
1 week ago
Position Overview:
We are seeking a dedicated Front Desk Representative for our esteemed hotel, Aloft Richmond West. This role offers a chance to be part of a thriving hospitality environment with a focus on guest satisfaction and operational excellence.
About Us:
Aloft Richmond West is recognized for its commitment to providing exceptional service and a welcoming atmosphere. As a prominent player in the hotel industry, we pride ourselves on our extensive portfolio and our dedication to employee growth and development.
Benefits:
- Competitive salary and comprehensive benefits package including medical, vision, and dental coverage.
- Life insurance options for employees and their families.
- Short and long-term disability coverage.
- 401-K retirement plan with company contributions.
- Paid time off and employee discounts on hotel stays.
- Access to an employee assistance program for personal and professional support.
Key Responsibilities:
- Manage incoming calls and assist guests with inquiries.
- Check guests in and out efficiently while ensuring a positive experience.
- Handle reservations and maintain accurate records.
- Address guest complaints with professionalism and care.
- Collaborate with the front desk team to ensure smooth daily operations.
- Support other departments as necessary to enhance guest satisfaction.
- Perform additional duties as assigned to meet operational needs.
Ideal Candidate:
The successful candidate will demonstrate a strong desire to advance their career in hospitality, possess excellent communication skills, and have a passion for providing outstanding service to our guests.
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