Hotel Receptionist

Join Our Team as a Front Desk Representative

Are you seeking a rewarding opportunity in the hospitality sector with a reputable organization? At Aloft - Richmond West, we are looking for a dedicated Front Desk Representative to enhance our guest experience.

About Us:
We are a leading hotel management company in central Virginia, recognized for our commitment to excellence and growth. With a diverse portfolio of hotels, we operate under renowned brands, providing exceptional service to our guests.

What We Offer:
We provide a competitive salary and a comprehensive benefits package, including:

• Medical, vision, and dental insurance
• Life insurance options
• Short and long-term disability coverage
• 401-K retirement plan
• Paid time off
• Employee assistance program
• Hotel discounts and additional perks

Key Responsibilities:
As a Front Desk Representative, you will be responsible for:

• Managing incoming phone calls and guest inquiries
• Facilitating the check-in and check-out process for guests
• Handling reservations and ensuring guest satisfaction
• Addressing guest complaints and providing solutions
• Collaborating with the front desk team to ensure smooth operations
• Assisting other departments as necessary

Qualifications:
The ideal candidate will possess a strong desire to advance their career in hospitality and demonstrate excellent communication skills. We value teamwork and a commitment to providing outstanding service.

Join us at Aloft - Richmond West and be part of a dynamic team dedicated to creating memorable experiences for our guests.